Client Success Manager

We’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.

Kantar’s Profiles division is home to the world’s largest audience network.

With access to 170m+ people in over 100 global markets, we offer unrivalled global reach with local relevancy. Validated by industry leading anti-fraud technology, Kantar’s Profiles Audience Network delivers the most meaningful data with consistency, accuracy, and accountability – all at speed and scale.

Job Details

Kantar Profiles is a globally recognized data, insights, and consulting company dedicated to driving success and expansion. We are seeking a driven Client Success Manager to join our team in Hong Kong. This is a phenomenal opportunity to contribute to our growth and play a crucial role in our global success.

Responsibilities

As a Client Success Manager at Kantar Profiles, you will have the chance to create a significant impact on our organization's growth and success.

This role involves a focus on new business development (30%) and research (70%).

Achieve Sales Targets (30%)

• Secure new client logos by selling Kantar Profiles' offerings within designated industries in Hong Kong and the Greater Bay area.
• Identify prospect lists and build customized approaches to engage potential clients proactively.
• Conduct relevant conversations with prospects, focusing on identifying business opportunities and risks from the clients' perspective.
• Work with marketing and other departments to prepare pre-sales materials.
• Provide professional advice to prospects in need of data collection or related market research services.
• Negotiate project and contract terms and successfully close deals.
• Serve as a "Trusted Advisor" to clients throughout the sales cycle.

Research Responsibilities (70%)

• Collaborate with the research team to understand the latest market trends and insights.
• Use research data to strengthen sales pitches and assist in client consultations.
• Ensure that client needs are met through accurate and comprehensive research findings.
• Stay informed about industry developments to identify potential research opportunities that align with client objectives.

Requirements

To be successful in this role, we are looking for candidates with the following qualifications:

• Proven market research experience, with a track record of successes.
• Proven track record to proactively sell, negotiate, convert, and close large business deals.
• Persuasive selling skills in meetings, pitching, and proposal writing.
• Proficiency in English, Cantonese, and Mandarin.

Compensation

At Kantar Profiles, we recognize and reward our top performers. Your compensation will include a mix of base salary and sales performance-related incentives. Additionally, for any overachievement, there is an uncapped booster on the sales incentive, providing limitless earning potential.

Equal Opportunity Employer

We value diversity and are committed to equal opportunities for all. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We ensure reasonable accommodations for individuals with disabilities throughout the application and interview process, as well as in performing essential job functions and receiving other employment benefits.

Apply Now

Join our ambitious team and be a part of our journey towards excellence. Apply now to seize this outstanding opportunity to grow both personally and professionally with Kantar Profiles.

#LI-CR1 #LI-Onsite

Country

Hong Kong

Why join Kantar?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.