- Responsible for day-to-day relationships with local account executives, Advertising Development Directors, Sales Coordinators, Sales Development Directors and clients/agencies
- Maintain an excellent rapport with account executives, Sales Development Directors, and clients/agencies.
- Steward campaigns from start to finish (kick off calls, mid-campaign calls, wrap up calls)
- Execute campaigns accurately and efficiently
- Responsible for tracking and offering insights and analysis of performance metric for our products/campaigns
- Optimize campaigns and products to ensure delivery, achieve business goals while maximizing ROI
- Steward any pilot programs with various markets related to new product rollouts or enhancements.
- Key Holder for any Sales Hub updates needed to be made on behalf of the Client Success Team
- Weekly team checks as assigned.
- Other duties assigned
- Customer service oriented with the ability to address client concerns and needs in an expedient and courteous manner
- Strong decision-making, problem solving and conceptual thinking abilities
- Meticulous attention to detail and excellent follow through
- Exceptional character with a high degree of integrity and business ethics
- Excellent time management, able to handle multiple assignments under tight deadline and pressure, and prioritize and communicate effectively
- Strong oral and written communication, relationship building and interpersonal skills with the ability to communicate best practices and requirements to peers and management
- Ability to learn quickly in a fast-paced environment.
- Ability to work with diverse personality types to meet time sensitive deadlines
- An interest in new digital media technologies and a desire to always be learning something new
- Ability to work independently and in a team environment
- Must be flexible and open to new ideas and methods
- Strong work ethic
Skills Required
- Customer service orientation and ability to address client concerns courteously and efficiently
- Strong decision-making, problem-solving, and conceptual thinking skills
- Meticulous attention to detail and excellent follow-through
- High integrity, business ethics, and exceptional character
- Strong time management and ability to manage multiple assignments under pressure
- Ability to prioritize and communicate effectively
- Strong oral and written communication skills
- Relationship-building and interpersonal skills
- Ability to communicate best practices and requirements to peers and management
- Ability to learn quickly in a fast-paced environment
- Ability to work with diverse personality types and meet time-sensitive deadlines
- Interest in new digital media technologies and desire to continue learning
- Ability to work independently and in a team environment
- Flexibility and openness to new ideas and methods
- Strong work ethic
What We Do
The Business Journals are the leading source of local business news, data and networking in the United States. Follow us on social media and sign up for the Weekly Edition, Afternoon and Morning Editions, and breaking news alerts for all the latest news, business intelligence, awards and events you need to succeed in business. Start now by following The Business Journals on LinkedIn. Through print, online and face-to-face events, The Business Journals offers leaders the best avenue for making connections and the opportunity to gain a competitive edge locally, regionally and nationally. TBJ is the premier media-solutions platform for companies that target business decision-makers. The Business Journals reach more than 10 million readers and provides them with in-depth coverage of local business communities. The loyalty of these readers is a testament to TBJ's commitment to top-quality journalism and involvement in the business community. Bizjournals.com is the online media division of American City Business Journals, the nation’s largest publisher of metropolitan business news, operating in 45 major cities nationwide. In addition, American City operates BizEquity. This online business valuation platform helps financial professionals create more valuable relationships with business owners.
