WebMD

Client Success Manager

Posted 4 Days Ago

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Newark, NJ, USA

In-Office

70K-80K Annually

Mid level

Healthtech

The Role

Build and maintain client relationships, lead assigned accounts, coordinate solution delivery, and ensure client satisfaction. Partner with Sales and internal departments from sale through launch, manage project health and quality checks, prepare client communications and status materials, and support revenue goals. The role requires experience in digital, agency, and healthcare environments, with pharmaceutical or HCP advertising and medical/legal/regulatory review experience strongly preferred. Travel to client locations may be required.

Summary Generated by Built In

Medscape, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers.
WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Job Summary:

Medscape, a division of WebMD, is the leading online destination for physicians and healthcare professionals worldwide. Medscape develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers.

We’re looking for an experienced and motivated client services professional to join our Client Success team. You will be responsible for building and maintaining strong customer relationships, acting as the day-to-day lead on assigned accounts, and ensuring the timely and successful delivery of our solutions according to customer needs and objectives.

This job is for you if you are an organized individual, have the ability to manage multiple priorities, excel in a deadline-driven environment, and have strong communication and persuasion skills with the ability to pivot.

In this role, our team members aren’t just expected to manage tasks, you are empowered to redefine how they get done. We encourage our professionals to lean into the future of work by integrating advanced AI tools—such as Gemini, Claude, and ChatGPT—into their daily workflows. Whether they are leveraging large language models to streamline operations, using them as a creative sparring partner for high-level brainstorming, or deploying them to sharpen their personal organization, AI is a core component of our efficiency toolkit. We value candidates who move beyond manual execution, utilizing enterprise-available resources to automate the mundane and focus their energy on high-value, strategic decision-making.

Responsibilities

Foster and nurture strong client relationships
Support overall client satisfaction by providing the highest caliber customer-service experience
Ensure the timely and successful delivery of Medscape solutions in collaboration with client needs and objectives
Partner with Sales to help meet client objectives and drive internal goals, enhancing overall business performance
Manage day-to-day partnership and collaboration with all departments from sale to execution and launch ensuring project health, timely reviews, and quality checks that meet client expectations
Maintain clear, consistent communication with clients, preparing and distributing key materials such as kick-off documents, status reports, contact reports, and follow-up communication, in accordance with client standards
Continuously learn and deepen the understanding of Medscape’s processes and products to maximize efficiency and speed to market, ensuring a smooth client experience
Demonstrate understanding of revenue delivery and supporting overall team revenue goals
Travel to client locations as needed to strengthen relationships and support project success

Requirements:

Bachelor’s degree preferred or will consider related experience
Minimum of 3-4 years of experience with a combination of digital, agency and healthcare experience
Minimum of 1-2 years of experience in Account Management or Client Service

Preferred Qualifications:

Experience in pharmaceutical/HCP advertising, or healthcare, or medical/legal/regulatory review process strongly desired; equivalent experience in a highly regulated industry may substitute
Familiarity with HCP-based clients including MLR process
Understanding of digital advertising
Ability to thrive in a fast-paced, collaborative environment

Salary range: $70,000 - $80,000

Bonus Eligible: This position is also eligible for a discretionary company bonus, based upon business results.

Benefits:

Employees in this position are eligible to participate in the company sponsored benefit programs, including the following within the first 12 months of employment:

Health Insurance (medical, dental, and vision coverage)
Paid Time Off (including vacation, sick leave, and flexible holiday days)
401(k) Retirement Plan with employer matching
Life and Disability Insurance
Employee Assistance Program (EAP)
Commuter and/or Transit Benefits (if applicable)

Eligibility for specific benefits may vary based on job classification, schedule (e.g., full-time vs. part-time), work location and length of employment.

Skills Required

Bachelor's degree
3-4 years of combined digital, agency, and healthcare experience
1-2 years of Account Management or Client Service experience
Experience in pharmaceutical or HCP advertising, healthcare, medical/legal/regulatory review, or an equivalent highly regulated industry
Familiarity with HCP-based clients and the MLR process
Understanding of digital advertising
Ability to thrive in a fast-paced, collaborative environment
Strong communication and persuasion skills
Ability to manage multiple priorities in a deadline-driven environment

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The Company

HQ: New York, NY

2,062 Employees

Year Founded: 1995

What We Do

Our Company: WebMD is a leading provider of health information services to consumers, physicians, healthcare professionals, employers and health plans. Our Business: WebMD is the leading provider of health information and services to consumers and healthcare professionals. The online healthcare information, decision-support applications and communications services that we provide: help consumers take an active role in managing their health by providing objective healthcare information and lifestyle information. make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers. enable employers and health plans to provide their employees and plan members with access to personalized heath and benefit information and decision support technology that helps them make informed benefit, provider and treatment choices.