Job Description:
DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.
Position Summary
The Customer Success Manager (APAC) is responsible for ensuring customers across the Asia Pacific region achieve measurable business outcomes through the successful adoption, optimization and expansion of DXC Assure Smart Apps.
Serving as the trusted advisor for insurers throughout the implementation lifecycle and beyond, this role partners closely with Implementation Success Managers, Product Management, Engineering and Customer Support to help customers realize value quickly while driving continuous improvement and long-term success.
Responsibilities
Customer Success
- Serve as the primary post-go-live customer success leader for assigned APAC customers.
- Build trusted executive and operational relationships with customer stakeholders.
- Conduct regular business reviews focused on customer objectives, KPIs and value realization.
- Develop customer success plans aligned to strategic business priorities.
- Identify opportunities for optimization, expansion and adoption of additional Smart Apps.
Value Realization
- Establish customer success metrics and measurable business outcomes.
- Monitor customer health, adoption and product utilization.
- Recommend workflow improvements and operational efficiencies.
- Partner with customers to maximize ROI from Smart Apps.
Regional Insurance Expertise
- Provide subject matter expertise across APAC insurance operations including:
- Policy Administration
- Claims
- New Business
- Customer Servicing
- Distribution
- Billing
- Underwriting
- Operations
Qualifications:
- 8+ years of insurance software, consulting or customer success experience.
- Deep understanding of APAC insurance operations.
- Experience implementing or supporting insurance administration systems.
- Experience with Integral and/or Ingenium.
- Strong understanding of insurance workflows and business processes.
- Excellent executive communication and stakeholder management skills.
- Experience leading customer workshops and business reviews.
- Ability to travel across APAC as required.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
Skills Required
- 8+ years of insurance software, consulting, or customer success experience
- Deep understanding of APAC insurance operations
- Experience implementing or supporting insurance administration systems
- Experience with Integral and/or Ingenium
- Strong understanding of insurance workflows and business processes
- Excellent executive communication and stakeholder management skills
- Experience leading customer workshops and business reviews
- Ability to travel across APAC as required
DXC Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about DXC Technology and has not been reviewed or approved by DXC Technology.
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Healthcare Strength — Health coverage includes multiple national carrier options and plan types, with HSA eligibility where applicable. Feedback suggests the medical, dental, and vision lineup is broad and comparable to large-firm offerings.
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Retirement Support — A 401(k) program with employer matching and an annual true-up is available, with standard vesting provisions. This structure can help employees capture matching contributions over the year if contribution rates vary.
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Leave & Time Off Breadth — Flexible or “unlimited” vacation is offered for many U.S. roles instead of accrual-based PTO. Feedback suggests the approach can support work-life balance when team norms allow adequate time away.
DXC Technology Insights
What We Do
DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We are DXC.
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