Make an impact at NTT Global Data Centers
Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.
Your role at a glance
Client Nurture / RelationshipDevelop and maintain the relationship with client representatives to Management level, being recognized as the client’s ‘trusted advisor’ at NTT
What we are looking for
Key Roles and Responsibilities:
Client Nurture / Relationship
Develop and maintain the relationship with client representatives to Management level, being recognised as the client’s ‘trusted advisor’ at NTT
Ensure the client is able to interact successfully with NTT and to optimise the engagement (measurable through improving CSAT)
Act as an escalation point for client issues which are not being resolved though standard process, facilitating a satisfactory client outcome with relevant resolver groups within NTT
Adoption Charter
Ensure the client is aware of, and is successfully adopting Offer features and increasing their usage of services (as appropriate)
Proactively help the client to realise demonstrable value from the Offers and meet their original business (procurement) objectives
Expansion Charter
Drive up-sell of existing Offers/services and close the deals to achieve revenue targets
Identify cross-sell opportunities (to extend NTT’s footprint with the client) and facilitate engagement with Sales/GTM functions to engage the client on these opportunities
Renewal Charter
Demonstrate the value delivered by NTT throughout the lifetime of the contract and drive a successful and on-time renewal
Minimise churn (client, revenue, service) at renewal and seek opportunities to drive up-sell / cross-sell as part of the renewal process
Client Success Practice
Be an active member of the Regional and Global CS Management practice(including adopting standard methodologies, platforms/tools, KPIs, best practice activity, sharing experiences with the community)
Responsible for Data Quality Management within own client portfolio
Build and maintain Client Success Management skills and operating knowledge
Build and maintain an up-to-date knowledge of NTT’s Offers
Knowledge, Skills and Attributes:
Excellent interpersonal skills with the ability to develop and maintain solid stakeholder relationships up to Management level
Basic account planning and stakeholder mapping and management techniques
Ability to interpret a client’s business strategy / plans and understand opportunities for NTT solutions/services
Knowledge of NTT’s Offers and services, including the core functionality and features, linkage within NTT’s service portfolio, pricing structures, client benefits
Ability to provide an external industry viewpoint (including industry insights, technology trends and competitor landscape) and to highlight NTT’s expertise and differentiated offerings and position NTT’s “partnership” offerings with the client
Strong sales skills (consultative selling and negotiation) with the ability to identify up-sell opportunities and close resulting deals
Ability to execute on-time renewals with minimum volume or price churn
Strong knowledge and understanding of IT service environment, service operations and ITIL practices
Understanding of NTT’s high-level operating model and the ability to develop and maintain relationships across relevant cross-functional teams.
Understanding of NTT’s billing processes and client invoicing linked to contracted services
Understanding of financial statements and metrics, including revenue, expense control, and growth relative to market in order to hold strategic client conversations.
Understanding of contracts and contract management; with the ability to maintain the contract, to discuss with the client and understand how to position as a value exchange
Academic Qualifications and Certifications:
Typically needs a Bachelor’s or equivalent and entry or basic level experience; or an advanced or equivalent degree without experience; or equivalent work experience
Certification and working knowledge of ITIL practices
Additional relevant vendor certifications would be advantageous
Required Experience:
Seasoned experience in a client-facing role in one or more of Sales, Service or Consultancy disciplines in a large scale (preferably multi-national) IT services environment.
Seasoned subject matter and services product expertise within sales and operations
Who we are
As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.
Skills Required
- Bachelor's degree or equivalent
- Seasoned client-facing experience in Sales, Service, or Consultancy within large-scale IT services
- Certification and working knowledge of ITIL practices
- Subject matter and services product expertise within sales and operations
- Strong consultative selling and negotiation skills; ability to identify and close up-sell opportunities
- Ability to execute on-time renewals and minimise churn
- Strong interpersonal and stakeholder management skills up to management level
- Knowledge of IT service environment, service operations, and billing/invoicing processes
- Understanding of financial statements, revenue/expense metrics, and contract management
- Additional relevant vendor certifications
What We Do
NTT Ltd. is a leading, global technology services company. We’re here to enable the connected future. We come together to make the world a better place, and every day we use the power of technology to make it happen. We employ curious people who are ready to change the world. Through the work we do with our clients and in our communities, we find ways that technology can make a positive impact. We call it technology for good. That’s our focus and it extends well beyond the bottom line. We believe in using technology for good. This means helping organizations and society transform and move into the future with a partner they can trust. At the heart of our business are relationships built on loyalty, commitment and a shared belief in what’s possible when we work together: a better world for us all to live in. Working with organizations around the world, we achieve business outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital and secure. Through our full range of unparalleled capabilities, we empower people, strategy, operations and technology, while our platforms provide a single view across hybrid environments. This gives our clients better insight to make the right decisions at the right time and achieve their business modernization and transformation goals. A new idea becomes a great idea when it helps to make the world a better place. We’re constantly innovating. It is, and always has been, the essence of what sets us apart. We harness the collective effort of our people, together with external innovators and innovations, to drive excellence through the technologies we integrate and the services we deliver. Technology enables connection. And connections create understanding. The result is connected cities, factories, healthcare, agriculture, conservation, and even connected sport. Together we enable the connected future. Everything is iNTTerconnected.
