Client Success Manager - WIRED Consulting

WIRED is where a better future is imagined. For three decades, we have been the indispensable guide to a world in constant transformation. We cover humanity’s biggest challenges, from climate change to global security, from pandemic preparedness to the future of democracy, and tell stories of the people trying to solve these challenges and the role science and technology can play—for good or ill. WIRED reaches more than 30 million people each month through WIRED.com, our digital edition, the magazine, social media, and live events.Job Description

Location:

London, GB

Condé Nast is a global media company, home to iconic brands including Vogue, GQ, Glamour, CN Traveller, Vanity Fair, Wired, The World of Interiors, House & Garden and Tatler, among many others. 

We are headquartered in New York and London and operate in 32 markets worldwide, with a footprint of more than 1 billion consumers across print, digital, video and social platforms.

Condé Nast thrives on collaboration, and our teams come together in the office four days a week (Monday - Thursday).

We value diversity of background, views and cultures. We celebrate people for their personal qualities, skills and contributions, recognising the power our brands have to influence and shape culture.  

The Role

 A fantastic opportunity to join an inspiring brand and a growing team that is expanding into the US market. The Client Success Manager role will suit a driven and organised individual who is keen to develop a broad range of project, programme and client management skills and be given real responsibility right from the outset. 

You’ll have high levels of client exposure - working with global brands and clients at all levels of seniority. You’ll manage a wide range of projects spanning everything from thought-leading white papers to workshop-style events to co-branded magazines. You will manage internal and external resources to keep our projects running on time, on budget and to deliver the best possible outcomes for all. 

You’ll work closely with our Consultants and will be part of a collaborative, supportive and scaling team with a focus on excellence in all that we do. You will have a passion for delivering phenomenal work that keeps clients coming back for more. 

Our Client Success Managers are responsible for delivering world-class projects and experiences to our clients and helping us build large global accounts.

This role will suit a curious individual with a positive attitude, good organisational skills and a keen eye for detail. You will have a flair for problem-solving, a drive for excellence, and a track record of successfully managing projects with multiple moving parts. You will like variety and be happy to work across a range of projects and topics. 

This role will see you manage internal resources, external partners and senior client contacts - something that will require fantastic people skills. Clear communication skills will be crucial, as will the ability to work in a fast-paced environment independently and as part of a team.  

If you’re looking for a client-facing role that will build your people and project management experiences in a fast-paced team, and across a range of projects, then this could be the perfect role for you.  

Introduction to WIRED and WIRED Consulting

 WIRED is a future-focussed, global brand, that is all about the trends and technologies that are shaping our world. Thanks to our phenomenal network of contributors, built over 30 years of journalism, we have access to some of the greatest thinkers and change-makers on the planet. We bring fresh ways of helping 30 million readers understand how the world is being shaped by science, technology and business. 

WIRED Consulting brings the WIRED network, knowledge and brand to business leaders across a range of industries. Our inspiring, creative and educational solutions help businesses to engage communities, navigate change and dial up their voice on the trends and technologies that are shaping our world.

Our offer spans B2B events, cutting-edge thought-leadership content, expert-led trends talks, and insight-led strategy reports. Our 360 programmes blend our offer areas into long-term engagement programmes that help our clients build engaged communities and achieve meaningful impact.

Life at WIRED Consulting is fast-paced and sees us executing a range of high-profile projects for global organisations. We focus on B2B clients and we operate at the most senior level - something that offers extraordinary commercial insights and brings real accountability. We win because we care about pushing the boundaries of excellence and delivering work that is truly stand-out.  

What will you be doing?

• 4+ years experience in a project management / projects delivery role

• A track record of delivering great project outcomes

• Experience of building trusted relationships with clients

• A curious, self-starter, with a passion for finding answers

• Excellent organisation skills and exceptional attention to detail

• Deadline driven with experience of running projects to time and to budget

• Experience of creating thought-leadership content / white papers and reports

• Experience of delivering events and workshops is preferred

• A strong team player

• Excellent verbal and written communication skills 

• Ability to think creatively, learn quickly and act on initiative 

• Ability to juggle multiple tasks and allocate time effectively

• Mature, confident and able to deal with even the most senior stakeholder 

• Excellent computer literacy

• Past experience in a B2B projects-based role is essential

• Good understanding of WIRED and the brand

• Undertake any other duties as reasonably required

About you:

• Day to day responsibility for the delivery of Consulting projects such as thought leadership reports, strategy project and events

• Day to day responsibility for client comms around delivery processes, project timelines and project activity, with a clear role in building trusted relationships with client accounts

• Creating comprehensive project plans and holding teams accountable to working to these

• Financial management of projects, in particular delivering to set budgets

• Working with Consultants, editors, writers, designers and events resources to ensure excellent and timely delivery of all work

• Preparing and running client calls relating to project delivery

• Researching new ideas, trends, speakers and leads

• Developing best practice ways of working as we scale the team in the UK and other markets

• Providing support to the Consultants where needed in sales activity 

• Liaising with key stakeholders both internally and externally (within client accounts)

• Audience management for private events 

• Project brief development and liaison with relevant delivery partners. 

Does this sound like you?

 Please submit your CV and cover letter, which highlights why you'd love to take on this role and why you're a great match for what we're looking for.

We value the time and effort behind every application. All submissions are reviewed by a member of our talent team - we don’t use AI-assisted technology to review applications.   

What benefits do we offer? 

• 25 days holiday (plus bank holidays) and extra days of annual leave if you move house or want to volunteer. 

• You’ll have access to a competitive pension scheme, Bupa Private Healthcare, Season ticket loans and eye tests.

• We offer a range of tools to support your wellbeing, including core hours, 10 remote days (from home or a country with a Condé Nast office location), access to our Employee Assistance Programme, corporate gym membership and cycle to work scheme.

• We’re a dog-friendly office, plus you’ll enjoy discounts and magazine subscriptions, keeping you up to date with all things Condé Nast.

• We encourage personal and professional growth through the Condé Nast Learning Hub, where you’ll find an extensive portfolio of learning courses and training, available in local languages.

• Our Employee Resource Groups provide a platform for employees to identify shared objectives, exchange ideas, and work on community priorities for our global workforce. 

What happens next?

If you are interested in this opportunity, please apply below, and we will review your application as soon as possible. You can update your resume or upload a cover letter at any time by accessing your candidate profile.

Condé Nast is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, familial status and other legally protected characteristics.