Position Overview
The Customer Success Manager (CSM), WasteX at Conservice is the primary advocate for our customers' success, serving as the face of the WasteX program and owning the end-to-end customer experience. You will be accountable for the value created for our customers through three core pillars:
- Customer Value Creation: Actively involved in onboarding new relationships, working directly with senior executives and frontline roles to implement the program.
- Customer Management: Owning the long-term relationship to ensure increasing value through strong business acumen, problem-solving, and relationship-building.
- Internal Enablement: Collaborating with internal leaders to improve products and drive continuous growth. We seek problem solvers who excel as both individual contributors and people developers.
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Core Competencies
- Leadership: Demonstrate initiative and an ownership mindset; identify and execute value-creating opportunities for customers and internal operations.
- Problem Solving: Leverage structured thinking and a focus on root causes to plan and resolve complex issues.
- Customer Centricity: Embrace value creation as the driver for perpetual partnership; seek every opportunity to deliver ROI.
- Effective Communication: Manage expectations for both customers and internal stakeholders via comprehensive written and verbal communication.
- Operational Discipline: Utilize a firm grasp of processes, technology, and objective data to meet customer needs effectively.
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What This Role Offers
- High Visibility: Work in a role where efforts have a genuine impact on business results and internal operations.
- Revenue Ownership: Build deep customer partnerships that deliver measurable ROI for clients and drive long-term retention for Conservice.
- Career Growth: Opportunity to grow within an industry leader in the waste services and sustainability space.
Qualifications and Experience:
- Education: Bachelor’s degree in business, Environmental Engineering, Environmental Sciences, or similar.
- Professional Experience: 4–7 years of post-bachelor’s experience in a project-based environment (Customer Success, Consulting, or similar corporate roles).
- Industry Knowledge: Demonstrable experience in the waste and recycling industry is highly preferred.
- Technical Proficiency: Experience with technology platforms (ERPs, CRMs, or niche SaaS technologies) and an understanding of SaaS business models.
- Stakeholder Management: Proven ability to work across various functions and seniority levels (Frontline to C-Suite).
- Analytical Skills: Strong understanding of process methodologies and the effective use of data to drive decisions.
Skills Required
- Bachelor's degree in business, Environmental Engineering, Environmental Sciences, or a similar field.
- 4–7 years of post-bachelor's experience in a project-based environment, Customer Success, Consulting, or similar corporate roles.
- Experience in the waste and recycling industry.
- Experience with technology platforms, including ERPs, CRMs, or niche SaaS technologies.
- Understanding of SaaS business models.
- Ability to work across various functions and seniority levels, from frontline employees to C-suite executives.
- Strong understanding of process methodologies and using data to drive decisions.
Conservice Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Conservice and has not been reviewed or approved by Conservice.
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Healthcare Strength — Healthcare Strength: Health coverage includes medical, dental, and vision with premiums that decrease over the first four years, which differentiates the offering. This structure can enhance perceived value for employees seeking stable healthcare benefits.
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Leave & Time Off Breadth — Leave & Time Off Breadth: Paid time off begins on day one for eligible employees, including part-time, and dedicated volunteer time is provided. Immediate access and additional volunteer PTO broaden usable time off.
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Flexible Benefits — Flexible Benefits: Flexible schedules, remote/hybrid options in some teams, and internal training/career development are emphasized. These features add non-cash value that can offset merely average cash compensation for some roles.
Conservice Insights
What We Do
Conservice is the largest utility management and billing company in the United States, offering a suite of solutions developed on an industry friendly platform. These solutions include the installation of utility sub-meters, billing each resident for their individual utility usage and other monthly charges, and a utility management program that handles a client’s utility invoice process from payment of the invoices, to rate analysis and procurement. Conservice focuses on meeting the specific needs of their clients by offering fully integrated solutions that greatly reduce operating costs and promote conservation, while maintaining an unmatched level of customer service to both the customer and resident.
