Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.
Client Success Manager
PurposeResponsible for onboarding new clients, driving travel programme adoption, delivering user training, and ensuring a smooth implementation of travel management services.
Reports to: General ManagerKey Responsibilities- Manage client onboarding and implementation projects.
- Coordinate client and internal stakeholders throughout the implementation process.
- Deliver training on travel booking tools, reporting platforms, and service processes.
- Support travel policy implementation and compliance.
- Build strong client relationships and manage issues or escalations.
- Monitor adoption, client satisfaction, and onboarding performance.
- Recommend service and process improvements.
- Minimum 7 years' experience in corporate travel, client services, account management, or a related field.
- Strong knowledge of travel operations and travel policy management.
- Experience in client onboarding, implementation, and training.
- Proficiency in travel management and online booking systems.
- Excellent communication and stakeholder management skills.
- Fluent in English.
- Client Relationship Management
- Training & Facilitation
- Project Coordination
- Communication & Influencing
- Problem Solving
- Change Management
- Service Excellence
Work Location: Limassol, Cyprus
Application deadline: 30th September 2026
#LI-POST
#WSMSkills Required
- Minimum 7 years' experience in corporate travel, client services, account management, or a related field.
- Strong knowledge of travel operations and travel policy management.
- Experience in client onboarding, implementation, and training.
- Proficiency in travel management and online booking systems.
- Excellent communication and stakeholder management skills.
- Fluent in English.
What We Do
Founded in Norway in 1861, Wilhelmsen is a global maritime industry group. With the world's largest maritime network on call 24/7, our people can deliver products and services on the ground practically anywhere you have ships, or maritime related industries. We make the maritime industry spin. Committed to shaping the maritime industry, we’re also developing new opportunities and collaborations in renewables, zero-emission shipping, and marine digitalisation. Supporting a diverse and inclusive workplace, with thousands of colleagues in 57 countries, we take innovation, sustainability, and unparalleled customer experiences one step further. We are Wilhelmsen. Because of our heritage and our ambitions for the future, we aspire to be the leading enablers of global trade
