Client Success Manager, Spanish Speaker (Remote)

Be Part of Our Mission 

is an EdTech company that’s passionate about putting trainers at the heart of the learning experience because that’s what delivers life-changing impact. We use award-winning technology to deliver language, intercultural and interpersonal skills training online and on the ground, to learners in more than 180 countries. Since our early years as a digital start-up, we’ve worked with hundreds of blue chips and international institutions across the world. Our communication skills training is used by more than 1,500 companies and by over 700,000 workplace learners, setting them apart in an increasingly complex and global business environment. 

Your Career Opportunity 

In this exciting new career opportunity, you’ll be reporting to the Team Leader in Client Success Management on full-time hours and working from home remotely. 

As a Client Success Manager, you’ll have a direct impact on client satisfaction, program success, and long-term retention. Collaborating closely with Learner Success Management, Account Managers, and Trainer Management, you’ll play an essential role in ensuring high-quality program setup and seamless training delivery. You will:

• Own the client relationship end-to-end, acting as the main point of contact throughout the program lifecycle, from onboarding and implementation to renewal, while ensuring a high level of client satisfaction.

• Lead program setup and coordination, including inputting client and learner data into internal systems (e.g., Dynamics, Learnlight platform), creating platform contracts, and liaising with internal teams (LSM, TSM, Finance, Sales) for a smooth program launch.

• Deliver client onboarding, training, and support, providing product guidance, handling escalations, and ensuring all client needs (reporting, communication, objectives) are clearly defined and met.

• Monitor and analyze program performance, tracking KPIs such as attendance, completion rates, satisfaction, and engagement, and using this data to make informed recommendations or improvements.

• Manage accurate documentation and reporting, including subsidy paperwork, signature sheets, billing support, and ensuring platform rates and contract conditions are correctly maintained. 

• Drive program renewals and identify growth opportunities, supporting Sales with renewals, tracking revenue, and spotting upsell, or cross-sell opportunities based on client needs and feedback. 

What You'll Offer 

• Advanced Spanish and at least B2-level English, enabling you to communicate confidently with both clients and internal teams across regions.

• Excellent communication and interpersonal skills.

• A client-first mindset, with the ability to adapt to different client needs and proactively resolve issues to ensure a positive experience.

• Proficiency in Microsoft Office, especially Excel, along with the autonomy and agility to navigate internal tools and systems such as Dynamics and the Learnlight Platform.

• Accuracy and reliability in handling invoices and billing support, collaborating with Finance to ensure smooth, on-time operations. 

What We Offer 

• Work-Life Balance: Benefit from our remote work from home culture, with options to collaborate with colleagues in regional offices (if applicable). Enjoy generous paid time off including public and personal holidays and two company-wide days off per year to recharge.  

• Learning & Development: Access to language learning, masterclasses and professional development opportunities with a culture of coaching and constructive feedback. 

• Community Events: Make new friends and connect with colleagues at virtual wellbeing sessions, team-building activities and informal social clubs.  

• Company News: With regular updates on our internal networking platform, you’ll always be connected with the latest developments. 

• Cultural Collaboration: Our provides valuable insights to help you build collaboration across diverse cultures. 

• Recommend a Friend: Earn a bonus by referring talented professionals to join Learnlight through our referral program (conditions apply). 

• Regardless of gender, religion, ethnicity, sexual orientation, age or disability, we are proud to welcome, and support, new talent from all communities. Click to learn more about our and commitments. 

Ready to Join Us? 

Our colleagues – also known as Learnlighters - live by our values of enthusiasm, initiative and commitment. We review applications regularly and interviews are being scheduled now, so we encourage you to apply as soon as possible. Learnlight is a global company and we look for English communication skills for effective collaboration - please apply with your résumé in English.

The personal data you provide will be processed by Learnlight in order to manage your candidacy for the corporate selection processes that fit your profile. Under the legal conditions, you have the right to access, rectify and delete the data, to limit its processing, to oppose its processing and to its portability to our address (Calle de las Huertas 11, 28012 - Madrid) or to the email address privacy(at)learnlight.com. You can find more information in the Privacy Policy of our website   

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