Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Job DescriptionAudigent,a part of Experian is the leading data activation, curation and identity platform. Audigent's pioneering data platform unlocks the power of privacy-safe, first party data to maximize addressability and monetization of media at scale without using cookies. You will report to the Head of Strategic Accounts. As one of the industry's first data curation platforms powered by its unique identity suite (Hadron ID™), Audigent is transforming the programmatic landscape with its SmartPMP™, ContextualPMP™ and CognitivePMP™ products, which use artificial intelligence and machine learning to package and increase consumer-safe data with premium inventory supply at scale.
What You'll Do
As a Client Success Manager on our Strategic Accounts team, you'll support the management and growth of Audigent's enterprise clients. Working with Sr CSMs and Account Directors, you'll help build client strategies, manage daily account operations, and ensure exceptional service delivery. You will learn the programmatic advertising ecosystem while developing skills in client management, data analysis, and strategic account growth. Location: New York, NY. This is a hybrid role, whereby the expectation is to work in our NYC office 2-3 days per week.
Responsibilities
Client Support & Account Management
- Support senior team members in managing strategic client relationships
- Help with daily client communications and requests
- Help prepare and deliver performance updates, QBRs, and campaign reports
- Participate in client calls and meetings, taking detailed notes and following up on action items
- Maintain Deal Libraries, targeting strategies, and account documentation
Campaign Execution & Analysis
- Support implementation of PMP deals and data segment activations
- Monitor performance of data solutions and identity products
- Help analyze audience insights and campaign effectiveness
- Help create client-facing reports and presentations
- Track Indicators and maintain performance dashboards
- Support delivery of audience analysis and recommendations
Coordination
- Coordinate with our teams (Product, Solutions, Marketing) on client requests
- Help gather and document client feedback for product improvements
- Support account planning projects
- Help identify upsell opportunities within existing accounts
Learning
- Develop expertise in programmatic advertising and the Audigent & EMS product suite
- Learn to identify client needs and recommend appropriate solutions
- Build understanding of market trends, audience insights, and competitive landscape
- Participate in training sessions and industry events
- 0-3 years of experience in account management, client success, or digital advertising
- Bachelor's degree or equivalent practical experience
- Career aspirations in advertising technology and digital media
- Experience with basic digital advertising concepts
- Proficiency in Excel (can perform complex functions)
- Experience working with data and create basic reports
- Stay up to date with industry trends in programmatic advertising, DSPs, and data platforms
- Experience analyzing data and identify patterns
- Previous experience in ad tech, media, or marketing
- Familiarity with programmatic advertising concepts
- Experience with client-facing roles
- Travel Required: Occasional travel for client meetings and events
Benefits/Perks:
- Great compensation package and sales incentive plan
- Core benefits including full medical, dental, vision, and matching 401K
- Flexible work environment, ability to work fully remote, hybrid or in-office
- Flexible time off, including volunteer time off, vacation, sick, and 12-paid holidays
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward and recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. #LI-Hybrid
Skills Required
- 0-3 years of experience in account management, client success, or digital advertising
- Bachelor's degree or equivalent practical experience
- Proficiency in Excel (can perform complex functions)
- Previous experience in ad tech, media, or marketing
Experian Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Experian and has not been reviewed or approved by Experian.
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Healthcare Strength — Medical and dental coverage is described as strong, with expanded mental health resources and telemedicine options. Coverage includes inclusive services such as gender transition and fertility support.
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Leave & Time Off Breadth — Time-off offerings are generous, including substantial PTO/vacation, paid holidays, and paid volunteer days with options to purchase additional leave. Parental leave is available for birth and non-birth parents alongside flexible working arrangements that support work-life balance.
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Retirement Support — Retirement programs include a 401(k) with company matching and contributory pension schemes in some regions. These elements complement base pay and bonuses to form a competitive total rewards package.
Experian Insights
What We Do
Experian unlocks the power of data to create opportunities for consumers, businesses and society. During life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage data with confidence so they can maximize every opportunity. We gather, analyse and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done. Our 20,600 people in 43 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow. About Experian: Bringing data to life requires creativity, passion, flexibility and expertise. We want you to share in our success. That's why we offer rewards that recognise great performance. Working in a culture of collaboration, achievement and respect we will give you the support and encouragement you need to develop your skills and talents and progress your career. Everyday our people bring enthusiasm, innovation and inspiration to work and if this sounds like you connect with us at Experian.
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