Thank you for considering Progyny!
Client Success Manager, Mid-Market
As a Client Success Manager, you’ll play a crucial role in building and maintaining strong relationships with Progyny’s growing sector of mid-market employer clients. In the role, you’ll manage client accounts, provide on-going relationship support, and lead opportunities for growth and upsells.
What you’ll do…
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Establish, cultivate and manage the customer relationship at multiple levels, serving as a healthcare consultant and trusted business advisor and deliver customer-centric solutions
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Build relationships with consultants and brokers, recognizing the value they bring to our clients
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Successfully manage upsells of new product lines and renewals of current clients
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Effectively plan, negotiate and influence the interactions and relationships with customers, their brokers / consultants and internal team members to achieve strategic account goals
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Deliver regular reporting to customer including plan performance and service results
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Create and clearly articulate the value story, trend drivers and tracking of solutions performance to the customer
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Develop a strategic plan for a mid-market size book of business to efficiently meet role objectives
About you…
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3-5 years of experience within the employer benefits or insurance industries
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Proven track record of working with mid-sized employers for client relationship management and consultation within health care benefits segment
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Excellent negotiation, collaboration, and listening skills
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Excellent messaging, positioning and presentation of information for client impact
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Strong project management skills
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Strong business and financial acumen
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Ability to work under pressure and prioritize responsibilities
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Prior success in a fast-growing organization
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Resides in the South East region
What We Do
Progyny (Nasdaq: PGNY) is a transformative fertility, family building and women’s health benefits solution, trusted by the nation’s leading employers, health plans and benefit purchasers. We envision a world where everyone can realize their dreams of family and ideal health. Our outcomes prove that comprehensive, inclusive, and intentionally designed solutions simultaneously benefit employers, patients and physicians.
Our benefits solution empowers patients with concierge support, coaching, education, and digital tools; provides access to a premier network of fertility and women's health specialists who use the latest science and technologies; drives optimal clinical outcomes; and reduces healthcare costs.
Headquartered in New York City, Progyny has been recognized for its leadership and growth as a TIME100 Most Influential Company, CNBC Disruptor 50, Modern Healthcare's Best Places to Work in Healthcare, Forbes' Best Employers, Financial Times Fastest Growing Companies, Inc. 5000, Inc. Power Partners, and Crain's Fast 50 for NYC. For more information, visit www.progyny.com
