Client Success Manager (Mandarin)

Sorry, this job was removed at 01:40 a.m. (CST) on Friday, Mar 08, 2024
Easy Apply
Hiring Remotely in New York, NY
Remote
1-3 Years Experience
Food • Information Technology • Payments • Software • Hospitality
Helping Independent Restaurants Thrive.
The Role

About us:

Here at Wonders we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our platform. In-turn empowering them to focus on creating a better experience for their customers while helping their business thrive. 

We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed!

To learn more about our culture, values and how you can be a part of helping mom & pop restaurants thrive, please visit us here! https://wondersco.com/about-us/

What we’re looking for:

As we enter our next phase of growth, Wonders is looking for a Client Success Manager to join the team! As a Client Success Manager (CSM), you will take on a strategist mindset to work with our restaurant clients to grow and optimize their businesses leveraging Wonders technology. 

You are responsible for building and maintaining strong relationships with portfolio restaurant clients to ensure high levels of client satisfaction with retention and growth top of mind. You will work closely with our clients alongside Sales, Services, and Product Management teams to provide the most seamless post-sales experience and be an advocate internally for the clients.

What you’ll accomplish: 

  • You will build and maintain strong relationships with assigned clients.
  • You will take a client-oriented relationship management approach to drive product adoption, client satisfaction, and overall client health.
  • You will take ownership of accounts - manage their onboarding and serve as the main point of contact between clients and the rest of the Wonders team.
  • You will strategize with clients to connect their business goals and challenges with Wonders’ products and services (for upsell and cross-sell).
  • You will stay in touch with clients to ensure that they're realizing the full potential of Wonders’ products and services.
  • You will ensure critical issues are well-documented and properly escalated in an expeditious manner for resolution.
  • You will serve as the voice of the client, evaluate and provide customer recommendations to internal teams for product/service improvements.
  • You will develop and share best practices with team members to enhance the quality, effectiveness, and efficiency of our overall client support.

About you:

  • You have Native fluency in Mandarin Chinese and professional fluency in English.
  • You have strong project management skills to manage a dynamic client portfolio.
  • You have creative problem solving skills with a strong attention to details.
  • You have excellent communication skills.
  • You have 2-3 years of experience in customer success or similar client-facing roles with a high-growth B2B business.
  • You have technical proficiency with computers and information systems with the ability to translate technically detailed processes and integrations into layman’s terms with clients who are not tech-savvy.

Bonus points: 

  • You have experience in a consumer driven industry with a passion for the customer.
  • You have experience using CRM and CSM tools.
  • You have a roll up your sleeves mentality with current or prior experience working in a fast paced, collaborative, highly ambiguous environment frequently wearing more than one hat.

If you do not meet all the requirements listed above which candidates rarely do, don't worry. We still encourage you to apply!

Wonders is committed to hiring the best team to empower small businesses to thrive. We believe that a diverse workforce is paramount to our success. We welcome talent from all backgrounds - including but not limited to - race, sexual orientation, gender identity, age, nationality, religion, veteran status, political affiliation, and disability.

The salary for this role is $60,000 - $70,000 USD + Bonus. 


What the Team is Saying

Tim
Brandon
Whitney
Olivia
Randy
Widagdo
Xiang
The Company
HQ: Long Island City, NY
1,300 Employees
Remote Workplace
Year Founded: 2015

What We Do

Tarro was born out of our personal struggles running a take-out restaurant for 10+ years. We know first-hand that small restaurant owners work far too hard to earn razor-thin margins. On top of that, enterprise software vendors offer technology solutions that don’t always work for small restaurants. At Tarro, we use a combination of bits (technology) and atoms (real people) to solve real-world problems facing restaurants.

Today, we’ve helped more than 1,800 restaurant owners increase profits and secure a better future for their families. As we’ve grown, our founding principle has never changed: we aim to help independent restaurant owners realize their dreams.

Tarro has achieved significant growth over the past two years, growing annual re-occurring revenue by almost 4x to $46 million and quadrupling our customer base of mom-and-pop restaurants.

Why Work With Us

If you want to be part of a hyper-growth and profitable technology company–that’s backed by institutional investors - Tarro is the place for you. Based in Long Island City (aka Queens, NY), we seek creative thinkers who are passionate about using technology to solve the biggest problems facing independent restaurant owners.

Gallery

Gallery
Gallery
Gallery

Tarro Teams

Team
Tarro's Tech Team
About our Teams

Tarro Offices

Remote Workspace

Employees work remotely.

Typical time on-site: None
HQLong Island City, NY
Menlo Park, CA
Learn more

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account