Make an impact at NTT Global Data Centers
Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.
Your role at a glance
As a key commercial contact for Enterprise and Retail clients, the Client Success Manager (m/f/d) holds overall responsibility and accountability for client accounts throughout their entire lifecycle with our company. The role is focused on developing trusted, long-lasting relationships across multiple contact points, ensuring all contractual obligations are fulfilled, and overseeing the continuous delivery of guaranteed services.The position is a maternity cover for 15-18 months, dependent on starting date.
What we are looking for
Key responsibilities
- Develop and maintain positive client relationships to ensure overall client success and satisfaction, acting as a liaison between clients and internal/external stakeholders to mitigate churn.
- Develop the contract renewal strategy ahead of contract end dates and lead and drive the renewal process.
- Hold functional responsibility for assigned accounts within the DACH region.
- Establish a robust support and communication structure with clients and stakeholders.
- Coordinate new client onboarding, including setting up clients on the Client Portal and managing associated activities.
- Support and develop existing client relationships, including contributing to Account Development Plans and related materials.
- Assist in acquiring new business by identifying cross- and up-selling opportunities and participating as a core member of the account team.
- Implement and improve processes to meet the support requirements of both existing and new clients.
- Oversee provisioning activities and the end-to-end delivery process for products and services sold to assigned clients.
- Establish a professional service interface with other NTT GDC departments, including technical specialists.
- Prepare and conduct regular client service meetings, audits, satisfaction surveys, and track Voice of the Client, workload, service issues, and complaints, acting as the first point of contact for complaints and escalations.
Requirements
Professional skills
- Several years’ experience in Sales, Business Relationship Management, Service Management, or Client Success Management within a technical services company (e.g., data centre services, telecommunications, or similar).
- Excellent numerical, literacy, and written communication skills, with the ability to build relationships at all levels.
- Ability to interpret complex and technically detailed contracts; technical or higher education is desirable.
- Business-fluent language skills in both English and German are mandatory.
- High proficiency in the use of IT equipment and software, including a good knowledge of MS Office.
Soft Skills
- Excellent organisational and project management skills, with the ability to prioritise workload independently.
- Strong ability to recognise client needs and translate them into actionable processes.
- Discretion and professionalism in handling confidential matters, always acting with integrity.
- Analytical and inquisitive mindset, with initiative and self-motivation to solve challenging problems.
- High level of initiative and independence, as well as goal and solution orientation.
- Strong communication and presentation skills.
- Exceptional client service mentality.
Who we are
As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.
Skills Required
- Several years' experience in Sales, Business Relationship Management, Service Management, or Client Success Management within a technical services company
- Business-fluent English and German
- Ability to interpret complex and technically detailed contracts
- High proficiency with IT equipment and software, including good knowledge of MS Office
- Experience developing contract renewal strategies and driving renewal processes
- Experience coordinating client onboarding and using client portals
- Excellent numerical, literacy, written communication, presentation, and relationship-building skills
- Excellent organisational and project management skills with ability to prioritise independently
- Discretion, professionalism, analytical mindset, initiative, and strong client service mentality
- Technical or higher education
What We Do
NTT Ltd. is a leading, global technology services company. We’re here to enable the connected future. We come together to make the world a better place, and every day we use the power of technology to make it happen. We employ curious people who are ready to change the world. Through the work we do with our clients and in our communities, we find ways that technology can make a positive impact. We call it technology for good. That’s our focus and it extends well beyond the bottom line. We believe in using technology for good. This means helping organizations and society transform and move into the future with a partner they can trust. At the heart of our business are relationships built on loyalty, commitment and a shared belief in what’s possible when we work together: a better world for us all to live in. Working with organizations around the world, we achieve business outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital and secure. Through our full range of unparalleled capabilities, we empower people, strategy, operations and technology, while our platforms provide a single view across hybrid environments. This gives our clients better insight to make the right decisions at the right time and achieve their business modernization and transformation goals. A new idea becomes a great idea when it helps to make the world a better place. We’re constantly innovating. It is, and always has been, the essence of what sets us apart. We harness the collective effort of our people, together with external innovators and innovations, to drive excellence through the technologies we integrate and the services we deliver. Technology enables connection. And connections create understanding. The result is connected cities, factories, healthcare, agriculture, conservation, and even connected sport. Together we enable the connected future. Everything is iNTTerconnected.
