The Role
Manage relationships with high-impact clients, oversee onboarding, drive adoption, and ensure success and retention through strategic planning and collaboration.
Summary Generated by Built In
Established in 2001, iHomefinder, a proud member of the FRONTSTEPS family, is a leading national provider of real estate search technology. Our innovative solutions empower real estate agents and teams, helping them close more deals and thrive. We are looking for people to join our team who have the enthusiasm and desire to work hard to achieve your goals. At iHomefinder we will give you the training to set you up for success, so you can enjoy being a part of a winning team.
ONSITE OPPORTUNITY
This role is required to be full-time in office in Eugene, Oregon. As a result, only candidates in Eugene or surrounding municipalities should apply.
POSITION OVERVIEW
iHomefinder is growing our Customer Success organization and seeking an experienced, strategic professional to manage relationships with high-impact clients who use our technology to deliver value to their own customers. You’ll oversee onboarding and implementation for complex accounts, drive feature adoption, and partner cross-functionally to ensure measurable success and retention.
This full-time, in-office position in Eugene, OR is ideal for a proactive relationship-builder who blends data-driven decision-making with genuine customer empathy. The right candidate will thrive in a fast-moving environment and enjoy influencing both client outcomes and internal strategy.
ESSENTIAL FUNCTIONS
- Lead onboarding for complex or multi-site accounts, coordinating with Product and Support to ensure smooth technical setup.
- Establish success plans and milestones that align with each client’s business model and growth goals.
- Manage a portfolio of high-value clients, scheduling strategic check-ins and conducting performance reviews that highlight ROI and identify expansion opportunities.
- Build trusted relationships with key stakeholders to strengthen retention and uncover upsell potential.
- Represent the customer internally by sharing feedback, usage trends, and product improvement opportunities.
- Collaborate with Marketing on case studies and success stories that showcase business impact.
- Monitor adoption, engagement, and satisfaction metrics to proactively address churn risks.
- Use analytics to identify behavior patterns and create actionable plans that drive renewal and expansion.
- Partner with Sales, Product, Engineering, and Marketing to deliver a unified client experience.
- Participate in product discussions and internal initiatives that enhance the customer journey.
- Performs other duties as requested by management.
SKILLS & QUALIFICATIONS
- BA/BS or equivalent work experience.
- 5 years of experience in Customer Success, Account Management, or Client Strategy (preferably in SaaS, marketing technology, or related industries).
- Proven track record managing a book of business with measurable retention and growth outcomes.
- Exceptional communication and presentation skills, with confidence engaging business owners and technical users alike.
- Strong analytical mindset — comfortable interpreting metrics and turning insights into action.
- Demonstrated success building long-term relationships with clients who themselves serve end customers.
- Dependable, organized, and self-directed, with excellent follow-through.
- Experience with real-estate technology, SaaS, or IDX platforms (preferred).
- Familiarity with Salesforce or similar CRM systems (preferred).
- Working knowledge of website builders such as WordPress or Wix (preferred).
- Exposure to customer engagement tools like Braze, Appcues, or similar platforms (preferred).
- Understanding of digital marketing, automation, or lead-generation workflows (preferred).
This position will be based out of iHomefinder's headquarters in Eugene, OR and pays an annual salary of $65,000 - $80,000.
Benefits include the following:
· Medical, Dental, and Vision
· Company sponsored Life Insurance
· Voluntary Short-Term Disability, Long-Term Disability, and Life Insurance
· FSA/HSA
· Paid Time Off
· Sick Time
· Internet Reimbursement
· 401k match
FRONTSTEPS is proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability status.
Top Skills
Appcues
Braze
Crm Systems
Customer Engagement Tools
Salesforce
Website Builders
Wix
Wordpress
What the Team is Saying
Matt
CEO
David
VP of Product
Flynn
VP, Product and Engineering
Amber
VP and Corporate Controller
Karla
Customer Support Supervisor
Shannon
People Operations Manager
Jonathan
Director of Development
Matt
Customer Support Manager
Lucas
VP of Sales
Lillian
Data & Analytics Specialist
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Introducing FRONTSTEPS — We are a resident engagement platform powering communities to be safe, informed, and efficient. Anyone can offer HOAs a website and document storage, FRONTSTEPS provides the opportunity to make a difference in a community. We are building the #1 software platform for HOAs, PMCs, builders, and security companies.
Why Work With Us
Our culture is vibrant and our employees share our company goals and core values. Work here because you're courageous and value taking care of the customer at all times, moving with purpose & urgency, and innovating & failing forward. Work here to meet smart, creative people who want to transform how the modern community functions.
Gallery
FRONTSTEPS Offices
OnSite Workspace
Typical time on-site:
None
