We are looking for an experienced Client Success Manager who has worked with SEO or digital marketing clients, preferably in a digital marketing agency. The ideal candidate will be responsible for managing client relationships, ensuring successful campaign execution, coordinating with internal teams, and driving client satisfaction and retention.
Key Responsibilities- Serve as the primary point of contact for assigned SEO and digital marketing clients.
- Build and maintain strong, long-term client relationships.
- Understand client goals and translate them into actionable strategies with internal teams.
- Coordinate with SEO, content, paid marketing, and web development teams to ensure timely project delivery.
- Monitor campaign progress, analyze performance, and present regular reports and insights to clients.
- Conduct client meetings, performance reviews, and strategy discussions.
- Identify opportunities for upselling and cross-selling digital marketing services.
- Resolve client concerns proactively and ensure a high level of customer satisfaction.
- Manage multiple client accounts while maintaining quality and meeting deadlines.
- Lead, mentor, and coordinate with account management or client servicing teams to improve operational efficiency.
- Bachelor's degree in Marketing, Business Administration, Communications, or a related field.
- 7 years of experience in Client Success, Account Management, or Client Servicing.
- Prior experience working in a digital marketing or SEO agency is strongly preferred.
- Good understanding of SEO, digital marketing, and online marketing strategies.
- Experience managing multiple client accounts simultaneously.
- Proven experience in team management or leading cross-functional teams.
- Excellent communication, presentation, and stakeholder management skills.
- Strong problem-solving, organizational, and project management abilities.Preferred Skills
- Working knowledge of SEO concepts, Google Analytics, Google Search Console, and digital marketing reporting tools.
- Familiarity with PPC, social media marketing, content marketing, and website optimization.
- Experience using CRM and project management tools.
- Ability to interpret campaign data and provide strategic recommendations.
About Us
EbizON is a global team specializing in building technology products and driving growth through multi-channel digital marketing. We’ve partnered with Fortune companies, eCommerce brands, SaaS firms, and VC-funded startups—helping over a dozen billion-dollar companies with consulting, technology, and digital transformation.
We take pride in our fun, collaborative, and growth-focused culture built on integrity, creativity, innovation, mindfulness, and teamwork. Our goal is simple—make life better by giving people peace of mind through impactful solutions.
Why Join Us - Equal Opportunity Employer: We value diversity and inclusivity across all teams.
- Flexible Timings: Enjoy the freedom to balance work and life your way.
- Global Exposure: Collaborate with clients worldwide through virtual platforms like Teams and Zoom.
- Retreats & Celebrations: Connect, unwind, and celebrate with fun Fridays and festive events.
Skills Required
- Bachelor's degree in Marketing, Business Administration, Communications, or a related field.
- 7 years of experience in Client Success, Account Management, or Client Servicing.
- Prior experience working in a digital marketing or SEO agency.
- Good understanding of SEO, digital marketing, and online marketing strategies.
- Experience managing multiple client accounts simultaneously.
- Proven experience in team management or leading cross-functional teams.
- Excellent communication, presentation, and stakeholder management skills.
- Strong problem-solving, organizational, and project management abilities.
- Working knowledge of SEO concepts, Google Analytics, Google Search Console, and digital marketing reporting tools.
- Familiarity with PPC, social media marketing, content marketing, and website optimization.
- Experience using CRM and project management tools.
- Ability to interpret campaign data and provide strategic recommendations.
What We Do
Ebizon is the leading e-commerce and digital activation agency for brands and retailers globally. We have assisted over a dozen billion dollar companies with consulting, technology, operations, and digital marketing capabilities in managing their unique brand online. We work with global online retailers, publishers, CSR groups, non-profits, and government institutions. * Headquartered in New Delhi, Ebizon's growing client list includes Intel, Tesco, DSM, Wieden+Kennedy, Future Group, DDB Mudra, Rediffusion Y&R, VSNL, Tata Motors, Jagran Prakashan Group, DSM and others. * We take pride in serving our Fortune 500 customers as well as product start-ups in the Education & Non-Profit verticals. * Ebizon is also the premier provider of Enterprise class Drupal Scaling Solutions. Ebizon is founded by ex-IITians whose management & advisory team has the experience of working at Internet companies like Yahoo & TribalFusion. Ebizon management / advisory have educational degrees from world-class institutions like IIT, Stanford and Haas, School of Business, Berkley
