Client Success Manager (CSM)

| São Paulo, BRA
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Apply now for a career that puts wellbeing first!

GET TO KNOW US

Wellhub (formerly Gympass*) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 countries. At Wellhub, you have the opportunity to build a career in a high-growth tech company that places wellbeing at the foundation of its culture, and contribute to making every company a wellness company.


*Big news: Gympass is now Wellhub!
We are thrilled to announce our rebranding as Wellhub, marking a significant milestone in our journey. This transformation reflects our evolution from a “pass for gyms” to a comprehensive employee wellbeing solution. With our refreshed identity, we are poised to embark on an exciting new chapter of growth and expansion. We are elevating our offerings, including a completely new app experience and an expanded network of wellbeing partners. Learn more about it here.

THE OPPORTUNITY

We are hiring a Client Success Manager (CSM) to our Client Success team in Sao Paulo! 


As a B2B Customer Success Manager, you will be expected to bring significant business results to Wellhub through ensuring customer satisfaction and maximizing retention. 

You will be the primary point of contact for our enterprise clients, fostering strong relationships and understanding their unique needs and objectives. Your goal? Ensuring they derive maximum value from Wellhub products and services, including working to increase paid subscription. 

This is a great opportunity to join a growing team in a market that is really gaining momentum on B2B business and we are excited to have a game-changer candidate to take us to the next level.

YOUR IMPACT

  • Client Relationship Management: Build and maintain strong relationships with clients, acting as their main point of contact. Understand clients needs and objectives to ensure continuous value delivery.
  • Communication: Ensure clients are kept informed about campaigns, best practices for leveraging Wellhub, including promotions, tools, and new features. Define and implement the customer well-being plan in collaboration with other departments at Wellhub.
  • Onboarding: Support clients through the onboarding phase, ensuring a smooth and efficient transition to using the contracted services.
  • Analysis and Evaluation: Monitor client´s performance, identify areas of opportunity, and propose solutions to improve the client experience and increase retention, with a special focus on increasing paid subscriptions.
  • Training and Education: Provide training and guidance to customers on the effective use of products or services, ensuring they leverage all available features.
  • Problem Resolution: Proactively resolve any client issues or concerns, working collaboratively with other internal teams, when necessary, to ensure swift resolution.
  • Client Advocacy: Represent clients interests within the company, ensuring their needs are understood and addressed at all organizational levels.
  • Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance.

WHO YOU ARE

  • Experience in a client-facing position managing client relationships;
  • Experience nurturing a portfolio of clients;
  • Excellent communication and presentation skills;
  • Strong influence and ability to coordinate cross-functional areas, work in a team environment, and solve problems creatively and efficiently;
  • Ability to operate independently and escalate at the right time when needed;
  • Strong attention to detail and extensive ability to manage multiple clients/projects concurrently;
  • Ability to monitor data, analyze reports, and use it to propose action to leverage results within the clients;
  • Able to analyze and improve current job processes/protocols and anticipate/manage change in a quickly moving global business environment;
  • Experience in using Salesforce and Tableau is a plus;

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience with client management is a mandatory requirement.

WHAT WE OFFER YOU 

We're a wellness company that is committed to the health and well-being of our employees. Our flexible program allows you to customize your benefits, according to your needs! 

Our benefits include:

WELLNESS: Health, dental, and life insurance.

FLEXIBLE WORK: For most, this will be a hybrid office structure but can vary depending on the needs of the role and employee preferences. We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home.

FLEXIBLE SCHEDULE: Wellhubbers and their leaders can make the best decisions for their scope. This includes flexibility to adjust their working hours based on their personal schedule, time zone, and business needs.

WELLHUB: We believe in our mission and encourage our employees and their families to find their passion too. Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more. You will receive the Gold plan at no cost, and other premium plans will be significantly discounted.

PAID TIME OFF: We know how important it is that our employees take time away from work to recharge. 

Vacations after 6 months and 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + extra day off for your birthday.

PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life and we want our employees to take the time to be present and enjoy their growing family.

100% paid parental leave of 6 weeks to all new parents, of both biological and adopted children, regardless of gender and parent's relationship with the co-parent, Also extended maternity leave under local legislation 

CAREER GROWTH: Outstanding opportunities for personal and career growth. That means we maintain a growth mindset in everything we do and invest deeply in employee development.  

CULTURE: An exciting and supportive atmosphere with ambitious people from around the world! You’ll partner with global colleagues and share in the success of a high-growth technology company disrupting the health and wellness space. Our value-based culture of trust, flexibility, and integrity makes this possible every day. Find more info on our careers page


And to get a glimpse of Life at Wellhub… Follow us on Instagram @wellhublife and LinkedIn!

Diversity, Equity, and Belonging at Wellhub

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong.

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Questions on how we treat your personal data? See our Job Applicant Privacy Notice.
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More Information on Gympass
Gympass operates in the Fitness industry. The company is located in New York, NY. Gympass was founded in 2012. It has 1608 total employees. It offers perks and benefits such as Volunteer in local community, Open door policy, OKR operational model, Team based strategic planning, Open office floor plan and Flexible work schedule. To see all 54 open jobs at Gympass, click here.
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