Client Success Manager (Army Focus)

Title of the position: Client Success Manager (Army Focus)
Department: Client Success, Growth Team
Reports to: Senior Director, Client Success
Type of Position: Full-Time  
Hours per Week: 40       
Pay: Exempt

Summary:

Teachstone is seeking a dynamic Client Success Manager (CSM) who recognizes that our business growth is deeply linked to our clients' success. The ideal candidate is not only passionate about fostering high-value client relationships but also adept at identifying and driving expansion opportunities. You will play a crucial role in aligning Teachstone’s solutions with client needs, ensuring client satisfaction, and optimizing account growth. As a key member of the Teachstone team, you will manage client satisfaction, retention, and success while actively contributing to our sales efforts. If you are a detail-oriented self-starter, dedicated to high-quality interactions and results-driven client engagement, we want to hear from you.

Primary Responsibilities:

• Drive Client Growth: Develop and execute strategies to increase client adoption, retention, and satisfaction.
• Strategic Partnership: Act as a trusted advisor, working closely with clients to align Teachstone solutions with their unique goals and identifying avenues for expanding our services within their organization.
• Advocate and Feedback Loop: Serve as the internal advocate for clients by collecting feedback and collaborating with internal teams to enhance our offerings and address client needs.
• Onboarding and Implementation: Support the onboarding and implementation process for Teachstone services, ensuring a seamless experience that sets the stage for future growth.
• Contract Logistics: Manage the logistics of contract delivery and renewal, ensuring all client agreements are executed efficiently.
• Client Health Management: Monitor client health metrics, identify potential risks, and proactively develop solutions to mitigate these risks, aiming to secure long-term client relationships.
• Sales Tracking: Manage and track sales opportunities, support invoicing, and monitor product and service utilization for assigned clients using Salesforce.
• Proactive Communication: Engage in regular, proactive communication with clients to ensure they are receiving maximum value and are satisfied with our services.
• Reporting and Optimization: Create and present detailed client reports, showcasing successes and providing actionable recommendations for further optimization.
• Product Expertise: Maintain an in-depth understanding of Teachstone’s product and service solutions to effectively communicate value.
• Team Support: Collaborate with colleagues to drive overall team success, contributing to a culture of teamwork and shared goals.

Additional Responsibilities:

• Client Presentations: Develop and deliver engaging presentations and webinars to clients, showcasing new features and opportunities for further engagement.
• Product Demos: Conduct product demonstrations as needed to highlight the value and benefits of Teachstone solutions.
• Any other duties as assigned

Qualifications:

• Education: Education degree or equivalent
• Experience: Three to five years in a client success, service delivery, project management, or consultancy role with a strong sales orientation.
• Military Knowledge: Understanding of military structures and processes.
• Relationship Management: Proven ability to manage complex client relationships, build trust, and drive client success and growth.
• Educational Knowledge: Understanding of educational structures and best practices in child and teacher development.
• Communication Skills: Exceptional written and verbal communication skills, with a talent for persuasive and effective client interactions.
• Travel: Willingness to travel as needed, up to 25%.
• Technical Proficiency: Competence in word processing, spreadsheet, and database software (e.g., Microsoft Office, Google Drive Suite).
• Product Familiarity: Knowledge of the Classroom Assessment Scoring System and other Teachstone products is a plus.
• CRM Experience: Experience with Salesforce or similar CRM software is preferred.

Note that the above is intended to describe the general content and requirements of this job. It is not a comprehensive statement of job functions, responsibilities, or requirements. All offers of employment will be contingent upon the results of a background check.

What We Offer:

• Fair, Competitive Pay:  We ensure equal pay for equal work, using consistent salary bands based on market benchmarks, reviewed annually. Prior salaries, negotiation skills, or fear of conflict don’t influence your pay.
• Salary Range:  $68,000 - 72,000 + variable commission, determined by your experience, skills and internal equity.
• Comprehensive benefits:  We offer an inclusive benefits package to support your overall well-being. Eligibility depends on your role and employment status.

Ready to Make a Difference?

At Teachstone, we believe that every interaction shapes a brighter future. If you're passionate about transforming education and want to be part of a team that's committed to meaningful impact, we want to hear from you. Apply today and help us create classrooms where every child thrives!

Teachstone is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions or related medical conditions), sexual orientation, gender identity, gender expression, parental status, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity or other applicable legally protected characteristics. We may use your information in aggregate to evaluate our diversity, equity and inclusion efforts. Teachstone is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to disability, you may contact us at [email protected]. We are dedicated to fostering an inclusive and diverse environment.