dunnhumby

Client Success Lead (Media)

Posted 15 Days Ago

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London, Greater London, England, GBR

In-Office

Entry level

eCommerce • Retail

The Role

Drive adoption and effective use of the Retail Media Portal across retailers, agencies, brand partners, and internal teams. Create training materials, user guides, and best-practice documentation; deliver enablement and ongoing support; identify process and workflow improvements; monitor adoption, product health, and user journey metrics; and translate stakeholder feedback into recommendations for product enhancements.

Summary Generated by Built In

London | Full-time | Hybrid

About dunnhumby

dunnhumby is the global leader in Customer Data Science, helping the world's most ambitious retailers and brands put the customer at the heart of every decision. With nearly 3,000 experts across Europe, Asia, Africa and the Americas, we partner with iconic businesses like Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro to turn data into growth, innovation and measurable value for their customers.

Product

Our Product team owns the vision, strategy and roadmap for the dunnhumby platform — the data, science and software that powers retailers and brands around the world. We work at the intersection of customer data, AI and commercial impact, building products that turn insight into measurable growth.

About the Role

We’re looking for a Client Success Lead to join our Media team on a permanent basis. This is a highly collaborative role that sits within the Product organisation, focused on helping internal and external stakeholders adopt and maximise the value of dunnhumby’s Retail Media Portal.

You'll act as the bridge between Product, Client Services and users, driving adoption, gathering valuable feedback and ensuring our retail media solutions are intuitive, effective and deliver measurable value.

What You'll Be Doing

You’ll play a key role in driving product adoption and creating a seamless user experience across retailers, agencies, brand partners and internal teams.

Developing deep expertise in the Retail Media Portal and associated retail media processes.
Creating user guides, training materials and best-practice documentation for a broad range of stakeholders.
Delivering training and ongoing support to internal champions and external users to encourage successful product adoption.
Identifying gaps in processes, workflows and functionality and collaborating with Product and delivery teams to improve them.
Monitoring adoption, product health and user journey metrics, translating insights and feedback into recommendations that help shape future product enhancements.

What We're Looking For

We're interested in people who enjoy combining product expertise, stakeholder engagement and continuous improvement to deliver exceptional user outcomes.

Experience working within Retail Media and an understanding of the media, agency and retailer ecosystem.
Strong relationship-building skills and the ability to establish credibility with a diverse stakeholder group.
Confidence creating and delivering training, enablement programmes and user documentation.
Analytical thinking, with an interest in understanding adoption trends, user behaviours and product performance.
Collaborative working style and the ability to partner effectively with Product, Technology and commercial teams.

You'll Thrive If You…

Enjoy helping customers and colleagues unlock value from technology platforms.
Are naturally curious about user behaviour and product adoption.
Like turning feedback into practical product and process improvements.
Balance attention to detail with a strong customer focus.

What You Can Expect From Us

We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

And we don't just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process — please let your recruiter know what adjustments would help.

UK Benefits

Flexible benefits allowance, giving you the option to take unused allowance as salary or contribute it towards your pension.
Private medical insurance, life assurance, income protection and critical illness cover.
Pension scheme with employer matching contributions of up to 7.5%.
Wellbeing support through our Wellness Hub and Employee Assistance Programme.
25 days' holiday plus public holidays, the option to buy additional leave, loyalty leave and a day off for your birthday.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)

Skills Required

Experience working within Retail Media and understanding of the media, agency, and retailer ecosystem
Strong relationship-building skills with diverse stakeholders
Experience creating and delivering training, enablement programs, and user documentation
Analytical thinking and interest in adoption trends, user behavior, and product performance
Ability to collaborate effectively with Product, Technology, and commercial teams

dunnhumby Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about dunnhumby and has not been reviewed or approved by dunnhumby.

Fair & Transparent Compensation — Pay is considered competitive relative to similar-sized firms in several markets. Positive perceptions of the overall pay-and-benefits mix support the view that compensation is broadly fair.
Leave & Time Off Breadth — Paid time off is described as generous, with multi‑week starting allowances plus extras like a paid birthday, loyalty‑based additional days, and periodic early Friday finishes. These features contribute to a favorable time‑off experience across several U.S. locations.
Healthcare Strength — Core coverage includes employer‑verified medical, dental, vision, life, and disability insurance alongside HSA/FSA options. This breadth of coverage is positioned as a solid component of the U.S. package.