Client Success Director, Jumbo Accounts

\u003cp\u003eMaven is looking for a highly motivated and professional Client Success Director to join our Client Success team, with a specific focus on supporting jumbo employer accounts. The Client Success Director will be the main point of contact for jumbo employer accounts (\u0026gt;20K eligible employees). This person will be on the front lines as a trusted advisor to our clients and a key consultative partner to our channel partnership teams. You will act as a strategic adviser, project manager and product expert to help our clients improve the benefits they reap from working with Maven's products and services.\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eAs Client Success Director at Maven, you will:\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eLead a portfolio of very large employer clients and be the face of Maven for all client-related needs (expected book of business capacity of ~10 accounts)\u003c/li\u003e\n\u003cli\u003eMaintain high level of client engagement, satisfaction and loyalty, as measured by high client satisfaction scores\u003c/li\u003e\n\u003cli\u003eCollaborate with client leadership, broker and consultant partners, and other internal and external stakeholders to unlock additional business opportunities within your portfolio\u003c/li\u003e\n\u003cli\u003eServe as primary point of contact alongside Maven's Client Delivery team to implement Maven for new accounts, collaborating with cross-functional teams including product, engineering, data and marketing\u003c/li\u003e\n\u003cli\u003eConsult clients on ways to better support their working parents based on Maven's industry expertise and program resources\u003c/li\u003e\n\u003cli\u003eConvert clients into Maven advocates, leveraging their successes for references, case studies, blogs, etc.\u003c/li\u003e\n\u003cli\u003eManage client issues and escalations, collaborating with partner teams such as member support, operations, analytics, product, and sales as required\u003c/li\u003e\n\u003cli\u003eProvide strategic analysis of member engagement performance and program metrics\u003c/li\u003e\n\u003cli\u003eOwn communications to meet mutually agreed upon goals including but not limited to quarterly business reviews, external client meetings/events and other project plans\u003c/li\u003e\n\u003cli\u003eServe as the voice of the client internally by bringing insights to enhance product development and program marketing efforts\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eWe're looking for you to bring:\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e8+ years of experience in account management or client services role in digital health, healthcare company, channel partnerships, benefits or SaaS companies\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eExperience working with large employer clients (20,000+ employees) is required\u003c/li\u003e\n\u003cli\u003ePassion for healthcare and influencing organizational change\u003c/li\u003e\n\u003cli\u003eTrack record of high client satisfaction ratings and proven renewal success\u003c/li\u003e\n\u003cli\u003eAbility to develop and grow relationships with clients, including VP and C-level executives\u003c/li\u003e\n\u003cli\u003eStrong interpersonal and verbal, written, and presentation skills, ability to communicate clearly and persuade, and influence internal and external stakeholders\u003c/li\u003e\n\u003cli\u003eStrong leadership skills and effective problem-solving abilities, with capacity to expand and lead a growing team if needed\u003c/li\u003e\n\u003cli\u003eAbility to prioritize and manage multiple tasks while holding yourself and others accountable for deadlines and deliverables\u003c/li\u003e\n\u003cli\u003ePossess analytical skills and strategic thinking- you're strong on both IQ and EQ\u003c/li\u003e\n\u003cli\u003eExperience in working with the full lifecycle of customer success post sales (implementation, adoption, product training, renewals, upsells, and account management)\u003c/li\u003e\n\u003cli\u003eWillingness to travel for key client meetings and participate occasionally in our NYC office for relationship building and key meetings (quarterly basis)\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eHelpful experiences and skills (if you don't have them, you can learn them with us!):\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eExperience at a digital health company in the health, wellness, or family health space is preferred\u003c/li\u003e\n\u003cli\u003eExperience supporting health benefit programs for employers, payers, or channel partners is preferred\u003c/li\u003e\n\u003cli\u003eSalesforce, Looker, Asana, and/or Microsoft suite experience\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eFor candidates in NYC, CO, or CA, the base salary range for this role is $135,000 - $175,000 per year. You will also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eThis role is only open to candidates in the NYC-metropolitan area and will require you to be in-office for 3 days each week (Tuesday, Wednesday, Thursday). While flexibility will always be core to Maven's policies, we also believe in the power of in-person connection. Our hybrid work policy was created with both principles in mind. \u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eThis role requires active work authorization in the US.\u003c/strong\u003e\u003c/p\u003e