Garner’s mission is to transform the healthcare economy, delivering high-quality and affordable care for all.
We are fundamentally reimagining how healthcare works in the U.S. by partnering with employers to redesign healthcare benefits using clear incentives and powerful, data-driven insights. Our approach guides employees to higher-quality, lower-cost care, creating a system that works better for everyone. Patients achieve better health outcomes, employers spend healthcare dollars more effectively, and physicians are rewarded for delivering exceptional care rather than performing more procedures.
Garner is one of the fastest-growing healthcare technology companies in the country. Our products are trusted by the most sophisticated employers and providers in the industry, and we are building a team of talented, mission-driven individuals who are motivated to make a meaningful impact on healthcare at scale.
About the role
We are looking for a Client Success Director to join our team. The Client Success Director will be responsible for overseeing clients in our largest market (5,000+ lives) book of business. This role’s focus is relationship management, understanding client needs, and day-to-day client management. As the primary point of contact for key client stakeholders and brokers, the Client Success Director has the ultimate goal of ensuring the overall success and retention of clients within this market segment. The Client Success Director will work closely with the Strategic Accounts team and cross-functional areas, including executives and product, to drive Garner’s mission forward. This role will report to the Director of Client Success, Platinum.
Where you will work:
This position is fully remote with up to 25% travel.
What you will do:
- Own our largest client and broker relationships
- Ensuring that Garner delivers an excellent client experience to the assigned book of business
- Executing key workflows and monitoring client health to support our clients
- Track client success KPIs, escalate areas of concern and mitigate risks through development and execution of action plans
- Executing best practice standards and workflows to improve client satisfaction, engagement, and ROI to drive retention
- Collaborating with product, sales, and member services teams to ensure that client’s engagement goals are met and client is satisfied with Garner’s service, assuming full ownership of all engagement-related KPIs.
- Communicating regularly with both key decision makers as well as our key broker partners to understand the ongoing needs
- Developing client reports, meeting materials, and workshops as needed
- Represent Garner at client open enrollment and education sessions in-person and virtually
- Ability to travel up to 25% of the time
- 7+ years of experience managing and growing a high-performing enterprise book of business (B2B SaaS) and delivering impactful results year over year in the healthcare and benefits industry
- Demonstrated experience supporting clients to increase engagement and maximize the value of a medical benefit and/or healthcare SaaS solution
- Passion for delivering an excellent client experience and strives to deliver high-quality work
- A strong communicator who can clearly articulate a vision or strategy and inspire adoption and change
- Excellent presentation skills
- Has the ability to work in an ambiguous, rapidly evolving, and fast-paced startup environment with notable upside
- Expert at identifying and partnering with internal stakeholders to resolve client and member issues; experienced in working with internal executives on large client initiatives
- Possesses a proven track record of curiosity and independent problem-solving, both when navigating client challenges and collaborating cross-functionally with internal teams
- A track record of building relationships with sophisticated clients and brokers in the health and welfare space
- A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback
Compensation Transparency:
The target salary range for this position (inclusive of Base + Commission) is $150,000-190,0000. Individual compensation for this role will depend on various factors, including qualifications, skills, and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans, including but not limited to: flexible PTO, Medical/Dental/Vision plan options, 401(k), Teladoc Health and more.
Please be aware of recent job scam attempts. Our recruiters use getgarner.com and garnerhealth.com email domains exclusively. If you have been contacted by someone claiming to be a Garner recruiter or a hiring manager from a different domain about a potential job, please report it to law enforcement here and to [email protected].
Equal Employment Opportunity:Garner Health is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.Garner Health is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
Skills Required
- 7+ years of experience in enterprise book of business management
- Experience in the healthcare and benefits industry
- Excellent communication and presentation skills
- Ability to work in a fast-paced startup environment
What the Team is Saying
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Garner Health Compensation & Benefits Highlights
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Healthcare Strength — Healthcare reimbursement layered on the company’s medical plan steers members to top-rated in‑network doctors and reimburses many eligible costs, with caps noted up to $4,000 individual or $8,000 family. When used as designed, typical services can approach near‑zero out‑of‑pocket.
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Parental & Family Support — Equal paid parental leave of 12 weeks following birth, adoption, or placement is provided. Feedback suggests this offers meaningful support for new families.
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Leave & Time Off Breadth — Flexible PTO for salaried employees is paired with a fully paid six‑week sabbatical after five years. This combination expands time‑off options beyond standard policies.
Garner Health Insights
What We Do
Garner Health is a health tech startup that is transforming the healthcare economy by enabling patients to receive high-quality and affordable care. Garner Health has two core offerings: Garner, a benefit program that uses a new approach to data science and incentive accounts to help employees find the best doctors in their communities, and Garner DataPro, a provider recommendation platform that serves referrals based on the most accurate provider performance and directory data in the industry. Garner Health’s offerings utilize over 75% of the medical claims data in the United States to objectively examine patient outcomes based on more than 500 specialty-specific quality and efficiency measures. By analyzing millions of healthcare journeys across 82 distinct medical specialties, Garner Health sets a new industry standard in delivering reliable, actionable referrals and navigating patients to the highest-quality providers. Garner Health is a remote-first company based in NYC.
Why Work With Us
Our values connect us in caring deeply about doing something different and hard — transforming the healthcare economy. They create an actionable set of norms for how we operate, including how we make decisions and support one another. Learn about our values here: https://www.getgarner.com/about.
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Garner Health Offices
Remote Workspace
Employees work remotely.
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