Working at Stella McCartney is a truly rewarding experience. As a luxury fashion company with a strong ethical standpoint we are leaders and innovators in our industry.
Overview:
You will act as an ambassador for the brand in our Milan Rinascente corner. Your focus will be to maintain consistently exceptional standards of excellence in delivering a customer service experience which meets our on-brand focus. In doing so, creating and maintaining loyalty to both the store and the brand.
Your Mission:
- Provide excellent service through continued commitment to our service values and standards.
- To know and achieve your, and the store's daily, monthly and annual sales targets.
- Demonstrate knowledge and understanding of different sales techniques, for example cross selling, to drive your sales and KPI's.
- Ensure that all Stella clients receive a unique and luxury in-store experience, satisfaction in line with company values and the “Style it like Stella” selling method.
- Communicate effectively with clients to understand and manage their needs, exceeding their expectations.
- Maintain an understanding of current products, trends and collections and ensuring that clients are informed and aware.
- Handling customer complaints, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company.
- Proactively manage and develop CRM activities alongside your personal client portfolio.
- Achieve a score of at least 90% in any mystery shop report in which you are the primary Client Style Advisor.
- Understand all policies, procedures and compliance.
- To ensure that all relevant procedures and policies are understood. To carry out work according to those standards.
- Presentation must be in line with company's uniform and grooming standards.
- Act as a Brand Ambassador by maintaining a proactive attitude, actively participating and cooperating with the team, and showing pride in your work.
- Understand and align with PCI compliance policy and regulations, consistently.
- Adheres to Security and Health and Safety regulations.
- To replenish stock and maintain high standards of VM in store, aligned with company guidelines.
- Support the store with cycle counts and during the annual inventories.
- Support with the processing of shipments and transfers, in line with the relevant procedures.
- Additional ad hoc duties as when and where necessary within the defined levels of responsibility and accountability of the Client Style Advisor role.
- undefined
Your Talent:
- Excellent communication skills. English and Italian knowledge is a requirement, other languages are helpful (Cantonese, Mandarin, Russian, French, Arabic)
- Sales Experience ideally within a luxury brand and/or outlet retail
- Experience in a customer service role with face-to-face customer contact.
- Ability to adapt to frequent change and a high-pressure environment
- Ability to initiate contact and communication effectively
- Motivated by being a great teammate with a common goal
- Strong Clienteling skills and experience
Salary: € 25.000 Gross Annual Salary (RAL).
We welcome people with disabilities and endeavour to make reasonable adjustments, if you do require such adjustments please let us know within 48 hours of your interview.
At Stella McCartney, we like to be bold. For us this means challenging ourselves and the wider industry in which we operate. As part of our commitments to inclusive fashion, we have an ambitious strategy to put diversity, equity and inclusion at the centre of everything we do. Our starting point is to create a workplace where different voices are respected, heard and empowered in equal measure regardless of factors such as culture and backgrounds, and to influence and disrupt fashion and other industries by providing opportunities for global diverse talent to shine.
Skills Required
- Fluent English and Italian
- Knowledge of additional languages (Cantonese, Mandarin, Russian, French, Arabic)
- Sales experience, ideally within a luxury brand and/or outlet retail
- Experience in face-to-face customer service roles
- Strong clienteling skills and experience
- Ability to adapt to frequent change and work under pressure
- Excellent communication and ability to initiate contact
- Team-oriented and motivated to achieve shared goals
- Adhere to company presentation, uniform and grooming standards
- Understand and comply with PCI and company policies
What We Do
Stella McCartney is a luxury lifestyle brand that was launched under the designer’s name in 2001. It emboldens confident femininity with elevated yet effortless, conscious fashion. The brand is committed to being an ethical and modern company, believing it is responsible for the resources it uses and the impact it has on the environment. It is therefore constantly innovating new ways to become more sustainable, from designing to store practices and product manufacturing. As a lifelong vegetarian, Stella McCartney never uses any leather, feathers, fur or skins in any products for both ethical and environmental reasons – pioneering a movement for the use of alternative materials. Supporting regenerative agriculture and circularity, the brand is embracing new business models that will transform how clothes are sourced, produced, sold, shared, repaired and reused, promoting long-lasting products with extended use to reduce environmental impact. Today, Stella McCartney spans women’s ready to wear, unisex capsules, kids’ clothing, accessories, swimwear, lingerie, a performance wear collaboration with adidas, STELLA skincare and more – with 48 directly owned stores and 21 franchise stores across New York City, London, Paris, Milan, Tokyo, Shanghai and Beijing. Our collections are now sold in 77 nations through 863 specialty shops and department stores, and ship to 100 countries via online.
