PMG is a digital company that helps marketers connect people with their brand. Focused on people and grounded in data, our award-winning culture fosters meaningful careers. Partnering with the most iconic brands in the world, we put people at the center of everything we do to deliver value, innovation, and business transformation.
As a Client Operations Senior Lead, you will engage directly with clients, leveraging your agency experience and media expertise to drive operational excellence. This dynamic role is rich in project management, focusing on process improvement and innovative problem-solving. You'll be at the forefront of maintaining team productivity, ensuring clients receive outstanding work. By deeply understanding client needs, you'll empower media teams to deliver exceptional, timely, and consistent media plans. Additionally, you'll develop and implement cutting-edge solutions, fostering their adoption and execution by the teams.
Responsibilities:
- Maintain regular interaction with clients, understanding their business needs and ensuring their satisfaction is top of mind.
- Lead and manage many account projects simultaneously, ensuring they meet client needs and are delivered on time, to scope and on budget.
- Drive results against performance goals, tracking progress, and reporting to day to day clients and decision-makers.
- Identify and address roadblocks that hinder team performance and project delivery.
- Develop templates and infrastructure to support consistent and effective media planning and execution. Ensuring teams continue operating at their best.
- Participate in client meetings for day to day contacts
- Challenge processes and best practices for improvements
- Build and implement workflows to streamline operations and enhance the team efficiency.
- Assist to ensure the team and client has the appropriate dashboards to analyze data.
- Drive team adoption of new workflows and processes, ensuring they are effectively utilized.
- Lead with influence across the entire PMG account and work cross-functionally with other operations teams to share best practices.
- Apply fundamental media knowledge to support project planning and execution.
- Build out and own a consistent launch prep process across the account to encompass creative fulfillment, final media adjustments, and taxonomy.
Skills & Experience:
- A bachelor’s degree or equivalent work experience.
- 6+ years of relevant work supporting retail apparel clients.
- Prior agency experience and proven track record of problem-solving.
- Team development, leadership, and the ability to mentor and be mentored!
- Strong analytical experience and thought leadership
- Experience managing budgets, estimates, POs, billing from a comprehensive, cross-channel strategy perspective.
- Experience with project management tools, Airtable and Asana a plus
- Strong proficiency with Excel, PowerPoint and Keynote for reporting and presenting to clients.
About PMG:
PMG is a global independent digital company that seeks to inspire people and brands that anything is possible. Driven by shared success, PMG uses business strategy and transformation, creative, media, and insights, as well as its proprietary marketing intelligence platform Alli, to deliver Digital Made for Humans™. Our team is made up of over 500 employees globally, and our work for brands like Apple, Best Western Hotels & Resorts, CKE Restaurants, Experian, Intuit, Kohler, Nike, Sephora, Therabody, and Whole Foods runs across 85+ countries and has received top industry recognition from Cannes Lions to Adweek Media Plan of the Year.
Named to Ad Age’s 2023 A-List, MediaPost’s 2023 Independent Agency of the Year, and Adweek’s 2021 Breakthrough Media Agency of the Year, PMG has grown through commitments to continuous improvement, business integrity, and cultivating dynamic relationships. We are proud to be named among Fast Company’s Best Workplaces for Innovators and Fortune's Best Workplaces in Advertising & Marketing (ranked #1), and to be the only company named to Ad Age’s Best Places to Work nine years in a row.
Being part of PMG means being part of a company culture that’s unmatched in digital. We’re willing to work hard to serve our clients and deliver value, results, and innovation -- which often requires true grit and remaining agile. We believe in taking care of ourselves and each other so that we continuously improve in every way.
We’d love to get to know you and share more about why we love PMG and the work we do.
In alignment with our core values to be inclusive and always change for the better, PMG is committed to creating a more diverse and inclusive culture, and we are proud to be an equal opportunity employer. We believe we only change for the better by bringing different people to our company. PMG recruits, employs, trains, compensates, and promotes regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Learn more about our commitment to Diversity and Inclusion and our action plan for change here.
What We Do
PMG is a global independent marketing services and technology company that seeks to inspire people and brands that anything is possible. Driven by shared success, PMG brings together business strategy and transformation, creative, media, and insights, all powered by our proprietary marketing intelligence platform, Alli.
With 11 office hubs worldwide, including in Dallas, Austin, Dusseldorf, London, and New York, our team is made up of 900 employees globally, and our work for brands like Apple, Nike, CKE Restaurants, Dropbox, Experian, Intuit, Kimberly-Clark, Kohler, Sephora, Travelex, and Whole Foods has received top industry recognitions including Cannes Lions and Adweek Media Plan of the Year.
PMG has grown through commitments to continuous improvement, business integrity, and cultivating dynamic relationships. We're proud to have been named Agency of the Year multiple times by Digiday, MediaPost, Adweek, Campaign US, and Ad Age; rank among Fast Company’s Best Workplaces for Innovators; and be the only company named to Ad Age’s Best Places to Work nine years in a row.
Why Work With Us
PMG is a place where technologists, innovators, professionals, parents, allies, mentors, and new grads alike can continuously learn, grow and challenge themselves every day. From day one, our people are empowered to do meaningful work, to flex their agility, and to help us live our values as we strive to always change for the better.
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