PMG is a digital company that helps marketers connect people with their brand. Focused on people and grounded in data, our award-winning culture fosters meaningful careers. Partnering with the most iconic brands in the world, we put people at the center of everything we do to deliver value, innovation, and business transformation.
As a Client Operations Lead, you will engage directly with clients, utilizing your agency experience and media expertise to drive operational efficiency. This role emphasizes project management, process improvement, and innovative problem-solving. You will play a pivotal role in maintaining team productivity and ensuring clients receive high-quality work. By understanding client needs, you will support media teams in delivering timely and consistent media plans. Additionally, you will implement solutions that enhance team performance and drive successful project execution.
Responsibilities:
- Maintain regular client interaction, ensuring business needs are met and client satisfaction is prioritized.
- Manage multiple account projects simultaneously, ensuring they meet client expectations and are delivered on time and within budget.
- Track progress against performance goals, reporting to day-to-day clients and decision-makers.
- Identify and address obstacles that affect team performance and project delivery.
- Develop and maintain templates and infrastructure to support consistent media planning and execution.
- Participate in client meetings with a focus on day-to-day contact management.
- Challenge existing processes and suggest improvements to enhance efficiency.
- Implement workflows that streamline operations and improve team effectiveness.
- Ensure the team and client have the necessary dashboards to analyze data effectively.
- Drive the adoption of new workflows and processes across the team.
- Collaborate across the PMG account and with other operations teams to share best practices.
- Apply media knowledge to support project planning and execution.
- Establish a consistent launch preparation process, covering creative fulfillment, media adjustments, and taxonomy.
Skills & Experience:
- Bachelor’s degree or equivalent work experience.
- 5+ years of relevant experience, preferably with retail apparel clients.
- Agency experience with a proven track record of problem-solving.
- Strong leadership and team development skills.
- Solid analytical experience with thought leadership in media.
- Experience managing budgets, estimates, POs, and billing from a cross-channel strategy perspective.
- Familiarity with project management tools like Airtable and Asana is a plus.
- Proficiency in Excel, PowerPoint, and Keynote for client reporting and presentations.
About PMG:
PMG is a global independent digital company that seeks to inspire people and brands that anything is possible. Driven by shared success, PMG uses business strategy and transformation, creative, media, and insights, as well as its proprietary marketing intelligence platform Alli, to deliver Digital Made for Humans™. Our team is made up of over 500 employees globally, and our work for brands like Apple, Best Western Hotels & Resorts, CKE Restaurants, Experian, Intuit, Kohler, Nike, Sephora, Therabody, and Whole Foods runs across 85+ countries and has received top industry recognition from Cannes Lions to Adweek Media Plan of the Year.
Named to Ad Age’s 2023 A-List, MediaPost’s 2023 Independent Agency of the Year, and Adweek’s 2021 Breakthrough Media Agency of the Year, PMG has grown through commitments to continuous improvement, business integrity, and cultivating dynamic relationships. We are proud to be named among Fast Company’s Best Workplaces for Innovators and Fortune's Best Workplaces in Advertising & Marketing (ranked #1), and to be the only company named to Ad Age’s Best Places to Work nine years in a row.
Being part of PMG means being part of a company culture that’s unmatched in digital. We’re willing to work hard to serve our clients and deliver value, results, and innovation -- which often requires true grit and remaining agile. We believe in taking care of ourselves and each other so that we continuously improve in every way.
We’d love to get to know you and share more about why we love PMG and the work we do.
In alignment with our core values to be inclusive and always change for the better, PMG is committed to creating a more diverse and inclusive culture, and we are proud to be an equal opportunity employer. We believe we only change for the better by bringing different people to our company. PMG recruits, employs, trains, compensates, and promotes regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Learn more about our commitment to Diversity and Inclusion and our action plan for change here.
What We Do
PMG is a global independent marketing services and technology company that seeks to inspire people and brands that anything is possible. Driven by shared success, PMG brings together business strategy and transformation, creative, media, and insights, all powered by our proprietary marketing intelligence platform, Alli.
With 11 office hubs worldwide, including in Dallas, Austin, Dusseldorf, London, and New York, our team is made up of 900 employees globally, and our work for brands like Apple, Nike, CKE Restaurants, Dropbox, Experian, Intuit, Kimberly-Clark, Kohler, Sephora, Travelex, and Whole Foods has received top industry recognitions including Cannes Lions and Adweek Media Plan of the Year.
PMG has grown through commitments to continuous improvement, business integrity, and cultivating dynamic relationships. We're proud to have been named Agency of the Year multiple times by Digiday, MediaPost, Adweek, Campaign US, and Ad Age; rank among Fast Company’s Best Workplaces for Innovators; and be the only company named to Ad Age’s Best Places to Work nine years in a row.
Why Work With Us
PMG is a place where technologists, innovators, professionals, parents, allies, mentors, and new grads alike can continuously learn, grow and challenge themselves every day. From day one, our people are empowered to do meaningful work, to flex their agility, and to help us live our values as we strive to always change for the better.
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