Client Solutions Specialist (56626)

Applied Technical Services, LLC, is a leading provider of critical testing, inspection, certification, and compliance services. The company serves clients across a diverse set of large and stable end markets including manufacturing, power generation, aerospace, medical, and defense. ATS was founded in 1967 and is headquartered in Marietta, GA. Today the Company employs nearly 2,100 team members in over 95 locations across the United States.

The Client Solutions Specialist role supports revenue growth by responding quickly to customer inquiries, preparing accurate quotes, and maintaining strong communication throughout the sales cycle. This role serves as a key connection point between customers, technical teams, and the broader sales organization. Success in this position requires strong organization, relationship building, and the ability to manage high communication volumes while delivering a positive customer experience.

Responsibilities:

• Engage internal and external customers via phone and email and maintain professional and timely communication.

• Schedule and participate in Microsoft Teams meetings with customers and technical team members.

• Identify customer needs and recommend ATS services that meet their testing requirements.

• Collect, organize, and verify information from clients and internal teams to produce accurate and customized quote documents.

• Meet quoting deadlines with a standard expectation of 24-hour turnaround.

• Maintain accurate customer information and quote data within the CRM system.

• Build and sustain long-term customer relationships that support repeat business and referrals.

• Manage high email and call volumes while maintaining responsiveness, organization, and attention to detail.

• Establish and maintain a regular follow-up schedule to strengthen customer engagement.

• Collaborate with marketing, sales, and technical teams to drive growth and maximize satisfaction among existing customers.

• Assist the Inside Sales team with complex quoting requirements

Required Experience and Skills:

• High school diploma or equivalent.

• 1-3 years of experience in inside sales support, sales processes, or customer quote preparation.

• Strong verbal and written communication skills and the ability to build rapport with customers.

• Ability to manage a high volume of communication, prioritize tasks effectively, and meet required deadlines.

• Ability to assess client needs and identify appropriate ATS service solutions.

• High attention to detail with the ability to maintain accurate data.

• Strong teamwork orientation and willingness to collaborate with technical and sales teams.

• Commitment to continuous learning and professional growth.

• Proficient with Microsoft Office Suite

Additional requirements:

• Experience using CRM tools within the sales process is preferred.

• Willingness to work onsite at our location in Marietta, GA five days a week.

Work Conditions

• Full-time position with standard business hours based on departmental needs.

• Standard office conditions to include extended periods of sitting, computer work, and verbal communication over various phone/VOIP systems

ITAR

U.S. Persons Only: A requirement of this position is access to information that is subject to U.S. export controls under the U.S. International Traffic in Arms Regulations (ITAR). Accordingly, the company will consider only U.S. Persons for this position. A U.S. Person includes (a) U.S. citizens or nationals; (b) U.S. lawful permanent residents (i.e., green card holders); (c) persons granted refugee status; or (d) persons granted asylum in the United States. This information is collected solely for purposes of complying with U.S. export control requirements and will not be used to unlawfully discriminate in the hiring process.

EOE/AA/M/F/Vet/Disability

Applied Technical Services is an equal opportunity employer where employment is based upon personal capabilities and qualifications without discrimination due to race, color, religion, gender, age, national origin, disability, veteran status or any other protected characteristic as established by law.