Client Solutions Manager - X

Main Responsibilities

• Participate in strategic planning with sales to grow or generate new business opportunities on X.

• Act as a consultant for top key accounts, building strategic long-term relationships with a focus on relationship quality and proper portfolio management.

• Serve as the main POC for clients, delivering campaign management and reporting in a timely manner; provide actionable insights to clients and sales through quantitative and qualitative analysis on campaign performance drivers (products, budget, costs, and creative efficiency metrics against defined KPIs).

• Ensure that SLAs are respected to deliver a first-class client service experience.

• On the performance side: optimize accounts to increase spend; on the reservation side, manage projects through to successful delivery.

• Drive education on X products, platform updates and company best practices as relevant to clients' and agencies' business.

• Work and collaborate with a diverse group of internal cross-functional teams; support the team in identifying, creating and implementing creative ad solutions grounded in achieving measurable business results for client partners.

• Aid the team in educating clients and agencies on X's product solutions and best practices, contributing to the growth of existing business.

• Maximize ROI for brand campaigns through optimization and upsell recommendations supported by client-facing reports.

• Manage large customer relationships and navigate conflict, driving groups toward collective business decisions.

• Leverage AI tools and automation to streamline operational tasks (research, information preparation, reporting), freeing up time and focus for higher-value activities: judgment, personalization, and relationship building.

• Provide feedback to product and tools teams to help scale the advertising platform.

• Organize and manage account information, assets, data and reports.

• Keep accurate records of all pending and active campaign plans; assist in maintaining the campaign schedule and availability of ad placements.

• Work with the product and campaign execution team to ensure ad specifications and rates are accurate, while being responsible for campaign reporting and optimization.

Skills and Experience Required

• At least 2 years of experience in client relationship management and digital media.

• Bachelor's degree in Advertising, Marketing, Business or Technology.

• Understanding of the digital landscape and a passion for social media; intimately familiar with online media planning, design and art direction of advertising pieces.

• Experience managing campaigns across digital platforms and ad tech products, ideally including X (formerly Twitter).

• Analytical thinking: ability to interpret metrics, identify opportunities and make data-driven decisions.

• Genuine curiosity for technology: proactive in exploring and adopting new tools independently, without waiting to be asked.

• Orchestration mindset: ability to leverage AI and automation to multiply personal and team impact, staying focused on higher-value strategic activities.

• Adaptability and learning agility: not only open to evolving ways of working, but able to anticipate change — with concrete examples of how they have adapted to new challenges.

• Strong communication and people skills, with experience working directly with clients.

• Detail-oriented, with exceptional organizational skills.

• Aptitude, creativity and a preference for working collaboratively across teams and business units.

• Strong time management and problem-solving skills.

• Ability to multitask under challenging deadlines while maintaining attention to detail.

• Fluent in English and Spanish.