About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
Act as lead for clients’ online experience and sustain relationships with Asset Servicing clients by way of Northern Trust Digital solutions.
The successful candidate will work with a range of EMEA Clients these include GFS, IIG and IOO relationships. (Global Fund Services, Institutional Investor Group and Investment Outsourcing Operations).
The role involves extensive interaction with clients based in the Netherlands; therefore, full fluency in Dutch and English (written and spoken) is a mandatory requirement to support Dutch‑speaking clients and stakeholders.
This role offers the individual exposure to the Client Community both in the Dutch and EMEA markets, to satisfy their training support requirements and to introduce new products. The variety of tasks within the role will allow the individual to develop many skills such as presentation, project management and training.
The successful applicant will have the opportunity to work with the product development teams providing essential feedback and user acceptance testing in relation to the development of new technology including client data feed solutions and API’s.
The successful candidate will be self- motivated and enjoy working as an individual within the team and have the desire to develop the skills & competencies listed below.
The key responsibilities of the role include:
- Consult with complex clients and prospects to analyse and determine the implementation requirements as they relate to the Northern Trust technology product suite
- Works with relationship managers, prospects and clients to gain an understanding of the client needs and implement solutions accordingly. This may include facilitating custom production or system development requests
- Works with client implementation team, relationship team and the production areas to assist in the onboarding of new clients.
- Visits clients to develop understanding of their business, objectives and goals with regards to technology. Documents client calls and prepares status reports for management. Understands the broader market offering in order to provide comparisons with competitor solutions
- Coordinates and participates in training presentations with clients or prospects, virtually or in person
- Keeps abreast of new and existing bank products and services in order to meet the needs and experience of new and existing clients
- Serve as voice of client for Product groups across Northern Trust as they develop and enhance new and existing online and digital delivery channel capabilities
Skills/ Qualifications:
The successful candidate will require the mandatory skills:
- Full fluency in Dutch and English (written & spoken)
The successful candidate will benefit from having:
- Experience in client service, particularly in the use of technology products/on-line tools
- Understanding of financial markets and technology requirements/solutions (e.g. FTP, swift, aggregation, data manipulation, reporting)
- Ability to learn and understand technical products quickly
- Experience in servicing client, flexible and adaptable to change. No two clients are the same
- Strong verbal/written communication skills required along with strong small, medium and large scale in person presentation skill and comfort
- Willingness to work and collaborate in team environments and with peers across Technology, Product and Client Service and Change Management groups
- Note: travel will be required for this position when visiting assigned and new clients; could be international
Working with Us:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.
We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater
Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected].
We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater.
Skills Required
- Full fluency in Dutch and English (written & spoken)
- Willingness to travel to assigned and new clients (could be international)
- Experience in client service, particularly using technology products / online tools
- Understanding of financial markets and technology requirements/solutions (e.g., FTP, SWIFT, aggregation, data manipulation, reporting)
- Ability to learn and understand technical products quickly
- Strong verbal/written communication and presentation skills (small to large audiences)
- Ability to collaborate with Technology, Product, Client Service and Change Management teams
Northern Trust Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Northern Trust and has not been reviewed or approved by Northern Trust.
-
Retirement Support — Retirement offerings are positioned as a standout, with a 401(k) plus an additional employer-funded pension described as a differentiator. This combination is repeatedly framed as a meaningful offset within total rewards, especially for long-term financial security.
-
Leave & Time Off Breadth — Time-off benefits are depicted as generous, spanning paid time off, holidays, and dedicated paid volunteer time. The breadth of leave options is highlighted as a consistent strength that supports work-life balance.
-
Healthcare Strength — Health coverage is characterized as comprehensive, typically including medical, dental, vision, and mental-health support through an assistance program. The offering is portrayed as robust and family-supportive, with multiple plan options in some descriptions.
Northern Trust Insights
What We Do
As a global leader in innovative wealth management, asset servicing and investment solutions, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families and institutions by remaining true to our enduring principles of service, expertise and integrity. A globally recognized Fortune 500 Company in continuous operation since 1889, we’ve built a legacy of empowering clients to reach their goals with confidence. Since our roots as a trust bank, we’ve grown to a global presence with more than 24,000 employees in more than 20 countries and across six core business units: Wealth Management Asset Management Asset Servicing Technology Corporate Functions Enterprise Operations Join a Team That’s Achieving Greater At Northern Trust, we refer to our employees as partners – with good reason. We understand that relationships are the key to our success. Here you’ll join a diverse and inclusive team of innovators with the drive to challenge the way things have always been done. Instead of choosing between a dynamic career and work-life balance, enjoy working with a team that supports your goals in the office and at home. We’ll help you get where you want to go without sacrificing what matters most to you. Delivering value and adhering to our enduring principles What are enduring principles? Since our founding, they have guided our strategy and success. Thanks to the dedication of our partners, Northern Trust continues to thrive by adhering to three enduring principles: service, expertise and integrity . What does this mean? Service Northern Trust has a relentless drive to provide exceptional service to our clients, our partners and our communities. We set new standards and go above and beyond in our commitment to delivering greater results. Expertise Expertise is at the core of who we are. We focus sharply on what we do well. From expanding our capabilities, to hiring talented professionals to developing innovative solutions, our expertise is why we continue to be a trusted advisor for generations of families and institutions. Integrity Operating with uncompromising ethics is central to Northern Trust’s heritage. As a result, our clients, partners and communities know they can rely on us. For more than 130 years, our integrity has been our guide – and that will never change.
Why Work With Us
At Northern Trust, we go further because we go together. We embrace flexibility, encourage balance, and prioritize inclusion at all levels, working together to keep you connected. We are committed to our employees—all 24,000 of them. Whether this is a first step or a bold new leap in your career, we’re here to help you move forward.
Gallery
.png){kind=logo}
