Client Solutions Architect Manager- Payments - Vice President

Job Description
Utilize your technical expertise to develop innovative client solutions and integrate product capabilities to address real-world challenges. Collaborate with diverse teams to drive transformative client experiences and deliver solution-oriented results.
As a Client Solutions Architect Manager within JP Morgan Payments, you will play a pivotal role in supporting the sales process and facilitating the technical adoption of comprehensive product solutions for clients with complex needs. By leveraging your deep technical knowledge of specific products and industries, you will design and implement solutions that deliver value to clients, monitor product usage, and ensure successful outcomes.
Job Responsibilities

• Lead the configuration and enhancement of firm products and solutions, partnering with Technology to address complex client requirements.
• Support Sales in solutioning and managing deal stages, including pricing, pipeline planning, and account planning.
• Collaborate with technical teams to deliver presentations and product demonstrations, showcasing capabilities and solutions.
• Define and document development requirements for product design improvements based on client feedback.
• Partner with Product Management to ensure effective change management and readiness for product launches.
• Work closely with Service, Sales, Implementation, and other internal teams to provide updates, training, and general communication.
• Document new and existing processes, executing projects to drive operational efficiency.
• Participate in complex client implementations, instilling urgency and leading initiatives to successful completion.

Required qualifications, capabilities and skills

• Demonstrated expertise across a broad range of related products.
• Strong technical acumen with the ability to apply deep domain knowledge to solution configurations.
• Experience supporting Sales in pricing, pipeline management, and account planning.
• Proven ability to work with clients in a technology-driven environment and collaborate with engineering teams.
• Exceptional client management and executive-level communication skills.
• Experience in payments, technology, e-commerce, and financial services; Treasury Services/Payments or Merchant Services experience.
• In-depth understanding of payment systems, operational and product delivery, and transaction processing.
• Strong client-interface and teamwork skills, with the ability to identify client challenges and develop effective solutions.
• Excellent presentation and communication skills, with the ability to engage clients and decision-makers.
• Willingness to travel domestically as required.

Preferred qualifications, capabilities and skills

• Knowledge of product development processes, project management, and product development lifecycle.
• Experience with digital channels products, including API, voice, and mobile technologies.
• Familiarity with traditional and emerging payment methods (e.g., global clearing, real-time payments, digital wallets, and cards).
• Strategic thinker with strong analytical and creative problem-solving abilities.
• Client-focused advocate dedicated to understanding client needs and enhancing client experience.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms.
Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.