CLIENT SERVICES TEAM – Rockville, MD
Reports To: Studio Manager
Employment Status: Part Time/Non-Exempt
KEY RESPONSIBILITIES
- Greet and engage clients in a positive and friendly manner
- Provide the highest level of client/customer service and hospitality to all clients/prospective clients
- Share pricing and class information with prospective clients
- Deliver Megaformer machine demos to new clients
- Complete studio tours with new clients
- Work alongside and support SLT instructors to ensure a successful and seamless client check-in and class experience
- Ensure complete knowledge of Mariana Tek system
- Assist Management with day-to-day operations of the studio
- Ensure prompt response to studio emails; notify Studio Manager if needed
- Understand SLT product knowledge, policies and procedures for retail operations
- Complete basic Megaformer machine maintenance
- Actively maintain studio cleanliness and organization between each class so each client receives the best SLT experience
- Assist in retail inventory at the end of the month
- Complete opening and/or closing checklists
- Perform other studio duties as needed
QUALIFICATIONS
- Mariana Tek software experience a plus
- Leadership experience a plus
- Must have superior customer service skills
- Must have excellent interpersonal skills and a service-oriented outlook
- Must be highly organized
- Ability to work independently as well as on a team
- Should have a strong ability to communicate clearly with team members, clients and senior management
- Must be able to move and/or lift heavy items, up to 50 lbs.
WORK REQUIREMENTS
- Must be available to work:
- Minimum of two shifts per week; minimum 4 hours each
- Ability to work flexible hours; early morning/late night/ weekends
- Some holidays (open year-round)
SLT actively seeks a diverse applicant pool in order to build the strongest possible team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Skills Required
- Superior customer service skills
- Excellent interpersonal and communication skills
- Service-oriented outlook
- Highly organized and able to work independently and on a team
- Ability to communicate clearly with team members, clients, and senior management
- Ability to move or lift items weighing up to 50 pounds
- Availability for at least two shifts per week, with shifts of at least four hours
- Availability for flexible hours, including early mornings, late nights, weekends, and some holidays
- Mariana Tek software experience
- Leadership experience
What We Do
SLT (Strengthen - Lengthen - Tone) is a boutique fitness studio specializing in reformer-based strength training and Pilates. Using the Megaformer machine, it provides intense 50-minute total body workouts designed to strengthen, lengthen, and tone the body. Operating primarily in the New York and New Jersey metropolitan areas, SLT's mission is to help clients achieve full-body results through a unique blend of cardio and strength training.
