The Role
Provide bilingual (English/Chinese) client support via live chat, email, and calls; assist with KYC and platform onboarding; give platform tours; collect feedback and liaise with internal teams to resolve issues; maintain client trust and stay informed about financial markets. Flexible shift work including nights and weekends required.
Summary Generated by Built In
We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.
Responsibilities:
- Support our clients at all levels.
- Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails, and calls.
- Assist clients with the KYC procedure.
- Provide a tour around the trading platform.
- Build client trust and satisfaction through professional support and training.
- Be keenly aware of the competitive landscape and understand financial markets.
- Collect clients’ feedback and analyze how clients’ experience can be improved.
- Keep open communication between the departments to resolve any issues
Requirements:
- Proficiency in English & Chinese - C1+ level.
- Advanced interpersonal and communication skills.
- Ability to listen to clients and your team’s needs and find solutions.
- Ability to work a flexible shift schedule, including nights and weekends (weekend and night shifts are remote).
- Excellent communication skills, both verbal and written.
What you will get in return:
• Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
• Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid
• Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
• Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
• Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
• Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
• Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.
Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.
Skills Required
- Proficiency in English and Chinese (C1+)
- Advanced interpersonal and communication skills (verbal and written)
- Ability to listen to clients and team needs and find solutions
- Ability to work a flexible shift schedule, including nights and weekends
- Experience assisting clients with KYC procedures
- Awareness of competitive landscape and understanding of financial markets
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The Company
What We Do
Capital provides software that enables founders to raise, hold, spend, and send funds all in one place. Capital has evolved its flagship fundraising tool (formerly known as Party Round) to provide founders with banking solutions that streamline their startups.
