Job Description
Title Client Services Senior Manager
Department Client Services
Location Tokyo Office
Reports To Head of Client Services
Level Client Services and Reporting -6
We’ve been helping clients plan and save for their futures for over 50 years. From more than 25 locations around the world, we provide investment services and retirement expertise to everyone from central banks and financial
institutions to wealth managers and private individuals. We think generationally and look to the long term. And today, building on the security of private ownership and our clear sense of purpose, we’re growing our business like never before.
Join us and you’ll be part of the progress we’re making. In our welcoming, caring culture, you’ll work with all kinds of people to find new and better ways to help our clients. Your views will be valued and your professional goals will be supported. And you’ll discover a positive, inclusive environment where you’ll be free to be yourself.
About your team
The department of Client Support has responsibility of providing a seamless and scalable service & support model for both business of Intermediary and Institutional. Client Services has wide ranges of job responsibilities, such as account management for institutional existing mandates, business administration, change management, day-to-day servicing, crisis handling, account on/off boarding for institutional clients, and contribute global and local project as SME.
Our mission is to Provide Best in Class services to our clients and support asset growth. Contribute on retaining current then to aim achieving JPY10 trillion by 2030.
About your role
This role is responsible for leading institutional client servicing activities and delivering strategic service solutions to clients. The successful candidate will operate with a high degree of autonomy, manage complex client situations, drive continuous improvement initiatives and support the development of team members. The role works closely with senior stakeholders across the organization and acts as a key representative of the Client Services function.
Key responsibilies for this role are
- Lead servicing activity for key institutional clients and strategic mandates.
- Build and maintain strong relationships with clients and internal stakeholders.
- Lead complex client onboarding, offboarding, restructuring and transition activities.
- Manage significant client change events and cross-functional initiatives.
- Lead responses to complex client inquiries, operational issues and risk events.
- Act as a central point of coordination during client-related incidents and issue resolution activities.
- Lead sustainability-related client servicing activities, including ESG reporting and stewardship-related reporting.
- Drive operational excellence and continuous improvement initiatives across the Client Services function.
- Participate in and lead local, regional and global projects as a subject matter expert.
- Review and sign-off client-facing materials, reports and communications.
- Provide coaching, mentoring and guidance to junior team members.
- Lead by example and foster a culture of accountability, collaboration and client excellence.
About you
- Minimum of 8-10 years experience in asset management or financial services.
- Deep understanding of institutional client servicing and investment management operations.
- Demonstrated ability to work independently and manage complex situations with minimal supervision.
- Demonstrates a strong sense of ownership and accountability for client outcomes, team objectives and the overall success of the Client Services function.
- Highly adaptable and able to effectively navigate changing priorities, competing demands and evolving business requirements in a fast-paced environment.
- Proven experience leading cross-functional initiatives and driving change.
- Strong problem-solving capabilities and sound judgement.
- Excellent written and verbal communication skills in English and Japanese.
- Knowledge of or interest in sustainability, ESG reporting and stewardship-related client servicing activities.
Feel rewarded
For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.
For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.
Skills Required
- Minimum of 8-10 years experience in asset management or financial services
- Deep understanding of institutional client servicing and investment management operations
- Proven experience leading cross-functional initiatives and driving change
- Demonstrated ability to work independently and manage complex situations with minimal supervision
- Strong sense of ownership and accountability for client outcomes and team objectives
- Highly adaptable with ability to navigate changing priorities in a fast-paced environment
- Strong problem-solving capabilities and sound judgement
- Excellent written and verbal communication skills in English and Japanese
- Knowledge of or interest in sustainability, ESG reporting and stewardship-related client servicing activities
Fidelity International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fidelity International and has not been reviewed or approved by Fidelity International.
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Parental & Family Support — Family leave and carers’ support are emphasized via equalized paid parental leave globally and enhanced maternity/adoption policies. Inclusive provisions also cover carers’ leave and compassionate leave to support diverse family needs.
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Healthcare Strength — Healthcare benefits and private medical insurance are consistently highlighted as part of the core package across locations. Wellbeing resources, including an Employee Assistance Programme and menopause support, reinforce the depth of health coverage.
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Retirement Support — Pension and retirement savings are positioned as a strong element of the total package in multiple markets. Retirement design is frequently cited alongside paid time off and flexibility as part of a solid overall offer.
Fidelity International Insights
What We Do
Fidelity International offers investment solutions and services and retirement expertise to more than 2.5 million customers globally. As a privately held, purpose-driven company with a 50-year heritage, we think generationally and invest for the long term. Operating in more than 25 countries and with $739.9 billion* in total assets, our clients range from central banks, sovereign wealth funds, large corporates, financial institutions, insurers and wealth managers, to private individuals. Our Workplace & Personal Financial Health business provides individuals, advisers and employers with access to world-class investment choices, third-party solutions, administration services and pension guidance. Together with our Investment Solutions & Services business, we invest $567 billion on behalf of our clients. By combining our asset management expertise with our solutions for workplace and personal investing, we work together to build better financial futures. *Data as of 31 March 2021
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