Client Services Representative

Job Title: Emergency Management/Emergency Response - Client Services Representative

Location: Fully remote (travel required)

Reports to: Director of Emergency Response Client Services and Business Development

Compensation Range: Insert $55,000 - $70,000 annually (depending on location, experience, skills, and qualifications)

Other Compensation: Eligible for discretionary bonus 

The Ceres Commitment

Ceres Environmental Services is a leader in crisis management, rapid response, and disaster recovery, committed to rebuilding stronger, safer communities. Founded in 1976, Ceres has secured more than $3.4 billion in government-funded contracts, reflecting decades of trust in bringing hope during times of need.

We specialize in emergency response, environmental services, planning, and consulting, including debris removal, blue roofs, logistics, debris management, demolition, recycling, forest management, and coastal and marine restoration. As a licensed general contractor, we offer unparalleled expertise to restore stability where it’s needed most.

Driven by Purpose, Powered by People

At Ceres, we believe you’re more than just an employee; you’re part of a team with a purpose and a meaningful mission. Whether in management, field operations, or behind the scenes, every team member plays a vital role in restoring hope, helping communities recover and rebuild. 

We value initiative, respect diversity, and give our people the freedom to lead. We offer competitive pay, travel opportunities, and a culture built on resilience and teamwork. If you show up with compassion, share the commitment, react with urgency, and deliver solutions, you’ll fit right in. We don’t just respond to challenges; we rise to them.

What We Are Looking For

To pursue new business opportunities and maintain existing contracts for efforts to provide disaster recovery and environmental restoration services to Governmental agencies in an assigned geographic and/or functional area. The principal result of successful performance will be the acquisition and growth of profitable federal, state, municipal, and commercial contracts.

The Client Services (CS) Representative is an entry level position responsible for nurturing relationships and helping improve readiness posture.

What You Will Do

• Participate in internal training to learn the different competency fields in the disaster debris removal industry.
• Participate as part of a team in the pursuit of federal, state, municipal, and commercial contracts within a specified region, market, or event.
• Support regional marketing, sales, and contract development in business development initiatives, especially building relationships with client organizations that have existing executed contracts with Ceres.
• Develop and maintain positive, ongoing relationships with targeted customers and strategic partners within a specified region, market, or event.
• Assist Client Services Manager in potential contract opportunities, business areas, and partners within a specified region, market, or event.
• Record and track all sales and customer-related activity within CRM.
• Assist the proposal production staff by contributing subject matter expertise to continually improve our proposals and to create specific proposals in response to new opportunities.
• Work with business project managers, estimators, and other staff as necessary to collect information on potential bid opportunities and qualifications for eligibility.
• Provide technical support to Operations during disaster activations.
• Rapidly deploy to provide clients and operations with preliminary damage assessments and support in standing up operations.

Required Qualifications

• Bachelor’s or Master’s Degree in Emergency Management or related field, engineering, business, government management
• Strong analytical, organizational, and foundational project management skills, with a willingness to deepen capabilities through training and coaching
• Proficient in Microsoft Office Suite, with the ability and eagerness to learn additional tools and systems
• Knowledge of contract administration 
• Demonstrated ability to work collaboratively in a team environment and actively incorporate feedback
• Strong written and verbal communication skills, with the willingness to develop negotiation and client‑facing capabilities through coaching
• Demonstrated ability to plan, prioritize, and manage multiple assignments, with openness to guidance and continuous improvement

What to Expect

This is an entry‑level, relationship‑focused role in a fast‑paced, mission‑driven environment. As a Client Services Representative, you will spend much of your time learning the disaster recovery and debris removal industry, supporting business development efforts, and building trust with government and commercial clients—often before, during, and after high‑pressure events such as hurricanes or other disasters. Work may include long hours, rapid shifts in priorities, and travel or deployment on short notice to support clients and operations in the field. Success in this role requires flexibility, strong follow‑through, comfort working across teams, and the ability to balance relationship building, administrative work (CRM tracking, proposals), and on‑the‑ground support while continuing to develop technical and industry knowledge.

Physical Demands

While performing the duties of this Job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee must frequently lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
May vary from site to site and in some cases be greater or lesser than indicated here.

 Work Environment

While performing the duties of this Job, the employee is frequently exposed to moving mechanical parts and outside in all weather conditions. The employee is occasionally exposed to wet and/or humid conditions. The noise level in the work environment is usually moderate. Must be able to work with daily exposure to dust and dirt. 

This job description is intended to provide guidelines for job expectations and the employee’s ability to perform the position described It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities and additional functions and requirements may be assigned by supervisors as deemed appropriate Nothing in this job description restricts the Company’s right to assign or reassign duties and responsibilities to this job at any time Employment is at-will, and nothing contained in this job description is intended to create or imply a contractual relationship or alter the at-will status of the employee The employee will also be required to follow all company policies and procedures. 

Why Ceres?

Join a mission-driven company where your work supports rebuilding communities and restoring the environment after disaster strikes. Ceres Environmental is proud to offer a collaborative culture, meaningful work, and opportunities for growth and advancement.

Ceres Environmental is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

Work Authorization

Applicants must be authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Ceres does not sponsor employment-based visas for this position unless stated otherwise.

E-Verify: We comply with Federal law by verifying employment eligibility.