At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.
Job Description:
Job Summary:The Client Services Project Manager serves as a leader in managing client relationships and delivering exceptional service through effective project coordination, stakeholder communication, and team leadership. This individual will oversee multiple concurrent projects, collaborate across internal teams, and serve as a trusted advisor to clients while ensuring high-quality execution and service delivery.
The ideal candidate is a strong communicator, relationship builder, and problem solver who thrives in a fast-paced environment, can adapt communication styles for different audiences, and is comfortable leading teams through changing priorities and complex business challenges.
Essential Job Responsibilities
- Serve as a primary point of contact for external clients and stakeholders, building trust and maintaining strong working relationships.
- Drive client satisfaction through proactive communication, issue resolution, and consistent delivery of project objectives.
- Manage multiple projects and priorities simultaneously while ensuring deadlines and quality expectations are met.
- Partner with internal teams to coordinate project activities and ensure effective execution of client deliverables.
- Lead client discussions, provide status updates, and communicate risks, concerns, and solutions in a clear and professional manner.
- Effectively manage escalations and complex situations while maintaining strong client relationships.
- Monitor project progress, maintain accurate documentation, and provide visibility into project status and outcomes.
- Support and develop team members through coaching, collaboration, and effective delegation.
- Contribute to process improvements that enhance operational efficiency, service quality, and client experience.
- Serve as a trusted representative of Epiq by demonstrating professionalism, responsiveness, and accountability in every interaction.
Required Qualifications & Characteristics
- 5+ years of client-facing experience in project management, client services, operations, account management, legal services, claims administration, financial services, healthcare operations, or similar environments.
- Demonstrated success managing multiple priorities and competing deadlines in a fast-paced environment.
- Strong verbal and written communication skills with the ability to adapt messaging for different audiences.
- Proven ability to build relationships, influence stakeholders, and manage client expectations.
- Experience leading teams, mentoring colleagues, or managing direct reports.
- Strong problem-solving and decision-making abilities with sound judgment around escalation and issue resolution.
- Comfortable learning new systems, technologies, and business processes.
- Ability to navigate ambiguity and adapt to changing priorities.
- Strong organizational skills, attention to detail, and ability to drive projects from planning through execution.
- Experience reviewing project metrics, operational data, budgets, billing, or financial reporting is a plus.
The Compensation range for this role is $85,000 to $90,000 USD annually and may be eligible for an annual bonus.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Must be authorized to work in the United States for any employer. Epiq is unable to sponsor or take over sponsorship of employment visas now or in the future for this position.
#LI-MM2 #LI-Remote
Your specific salary will be determined based on several factors:
Location-based market rate for the role
Your abilities in relation to the job specification
Performance during screening and interview
Pay parity with the wider team in the considered location
Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.
Click here to learn about Epiq's Benefits.
Epiq Leadership Compass
Fosters Relationships & Collaboration
Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.
Build trust-based partnerships
Nurture long-term relationships
Remove collaboration barriers
Celebrate cross-team success
Engages & Influences
Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.
Use storytelling to build buy-in
Align communication with organizational goals
Guild alignment through strong engagement
Maximizes Performance
Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.
Use data to identify improvement opportunities
Make informed decisions
Align team goals with boarder strategy
Empower teams to manage their own goals
Translate vision into clear priorities
Prepare for disruptions with strong change management
Achieves Operational Success
Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.
Improve workflows for team efficiency
Use clear documentation and expectations
Resolve issues quickly using data and feedback
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
Skills Required
- 5+ years of client-facing experience in project management, client services, operations, account management, legal services, claims administration, financial services, healthcare operations, or similar environments
- Demonstrated success managing multiple priorities and competing deadlines in a fast-paced environment
- Strong verbal and written communication skills with the ability to adapt messaging for different audiences
- Proven ability to build relationships, influence stakeholders, and manage client expectations
- Experience leading teams, mentoring colleagues, or managing direct reports
- Strong problem-solving and decision-making abilities with sound judgment around escalation and issue resolution
- Comfortable learning new systems, technologies, and business processes
- Ability to navigate ambiguity and adapt to changing priorities
- Strong organizational skills, attention to detail, and ability to drive projects from planning through execution
- Experience reviewing project metrics, operational data, budgets, billing, or financial reporting
- Authorized to work in the United States for any employer; employer will not sponsor visas
Epiq Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Epiq and has not been reviewed or approved by Epiq.
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Healthcare Strength — Health, dental, and vision coverage is described as available for full-time, direct-hire employees, alongside life and disability protections and an employee assistance program. Access to these staples is portrayed as a meaningful part of the total rewards package for eligible roles.
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Retirement Support — A 401(k) plan with employer matching is described as part of the U.S. benefits offering. Having retirement support is positioned as a baseline benefit that some employees value.
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Fair & Transparent Compensation — Pay is characterized as good or decent in certain roles, suggesting market-aligned compensation exists in parts of the organization. Total compensation is also framed positively in some accounts that bundle pay with core benefits.
Epiq Insights
What We Do
Epiq, a global technology-enabled services leader to the legal industry and corporations, takes on large-scale, increasingly complex tasks for corporate counsel, law firms, and business professionals with efficiency, clarity, and confidence. Clients rely on Epiq to streamline the administration of legal department and business operations, class action and mass tort, eDiscovery, regulatory, compliance, restructuring, and bankruptcy matters. Epiq subject-matter experts and technologies create efficiency through expertise and deliver confidence to high-performing clients around the world. Learn more at www.epiqglobal.com.
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