Client Services Officer

Posted 2 Days Ago
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Beulah, Victoria, AUS
In-Office
Entry level
Healthtech • Professional Services • Social Impact
The Role
Supports occupational therapists and clients throughout the service journey by managing initial communications, documentation, invoicing, client assistance, and office operations. The role focuses on delivering high-quality customer service, maintaining accurate administrative processes, supporting clinicians, and contributing to an efficient, collaborative allied health practice.
Summary Generated by Built In
Company Description

At Living to the Max Occupational Therapy, we believe that loving where you work makes all the difference — and we've built a team culture that proves it.

We are a thriving community-based OT practice with a team of 18+ passionate Occupational Therapists, working across multiple funding streams to deliver meaningful, high-quality services to our clients. Our work spans the full breadth of community OT — and no two days look the same.

A Team That Has Your Back

Our team is our greatest asset. From day one, you'll be welcomed into a genuinely supportive environment where collaboration is the norm, not the exception. We share knowledge, celebrate wins, and show up for each other — whether that's clinically or over a team coffee (yes, we take our coffee breaks seriously).

We work hard, but we also make time to enjoy the journey together. Team lunches, shared laughs, and a culture built on mutual respect make Living to the Max a place people actually want to come to each day.

Flexibility That Works for You

We understand that life happens outside of work, and we've designed our working arrangements to reflect that. With flexible hybrid working, you'll have the autonomy to structure your days in a way that supports both your clients and your lifestyle.

Work-life balance isn't just a buzzword here — it's something our leadership team actively champions and protects.

Grow With Us

Whether you're early in your career or a seasoned clinician looking for your next challenge, Living to the Max invests in your professional journey. Career development is a genuine priority for our leadership team, with opportunities to broaden your skills, explore new funding streams, and step into areas of practice that excite you.

Oh, and Did We Mention?

Our office is proudly pet friendly. Because every great workplace deserves a four-legged colleague or two.

#LTTM

Job Description

We have an exciting opportunity for an experienced Client Service Officer to join our small, but mighty team! You will support our clinicians to provide high quality service to our clients. You will enhance the client experience by providing a range of activities to optimise this, whilst contributing to a healthy work environment.

You will have initial communication with our clients, and provide assistance and friendly support to our OT’s throughout the clients journey. You will manage documentation from initial enquiry through to invoicing. Oversee and support the smooth and efficient running of the office.

We love nothing more than working with our participants to achieve their short- and long-term goals. Whilst our Living to the Max team may be small, we are experts in our field and strive to provide future clinicians with the best possible education.

About you:

  • Experience providing high level customer service
  • You provide attention to detail and have experience with administrative duties
  • Looking for a fun, collaborative, and supportive work environment.
  • Hold a full drivers licence, and full access to a vehicle.
  • Eager to work with some of the best Occupational Therapists in South Australia.
  • Have previously worked in a Medical / Allied Health environment

 

As you support us, we support you! We offer:

  • Creative solutions to making work fit into your home life, and not the other way around.
  • Engaging and relevant professional development and clinical support through local and national journal clubs, in-services, and group supervisions.
  • Professional development opportunities to enhance your skills.
  • Career planning and development: We care about your career goals and can offer leadership and career growth opportunities.
  • Multiple ways of acknowledging how hard you work each and every day, in a way that makes you feel valued and meets your needs. This could be in the form of incentive programs with attractive financial bonuses or time away from work to spend with your loved ones!
  • Plus, all of the essentials such as EAP, fitness passport and 12 weeks maternity leave.

 

Interested in finding out more? 

I’m Charlotte, a Talent  Acquisition Consultant at Living to the Max who will happily support you in the next step in your career!

Phone: 0448 947 019
Email: [email protected]

 

 

Additional Information

Interested in finding out more? 

I’m Charlotte, a Talent  Acquisition Consultant at Living to the Max who will happily support you in the next step in yourcareer!

Phone: 0448 947 019
Email: [email protected]

You are welcome here.

Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. 

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.
 

Skills Required

  • Experience providing high-level customer service
  • Attention to detail and experience with administrative duties
  • Full driver's licence
  • Full access to a vehicle
  • Previous experience in a medical or allied health environment
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The Company
HQ: Melbourne
3,500 Employees
Year Founded: 1986

What We Do

MedHealth is a purpose-built collection of industry-leading health, medical, and employment brands that leverage diverse capabilities to deliver optimal health and employment outcomes for the people and communities they support.

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