THE POSITION
Our Operations Department is recruiting a "Client Services Officer - Dutch Speaker W/M", on a permanent contract.
You will join a supportive and proactive team within our management center and take on a multi-skilled role with growth opportunities at our site in Madrid.
In this professional opportunity, you will be responsible for supporting our beneficiaries and managing contract administration.
- Respond to their requests and guide them through their healthcare journey, mainly by phone and email.
- Provide information about their policy coverage, reimbursements, and administrative management (subscription, amendments, cancellations, contributions, etc.).
- Ensure a high-quality service by providing clear and effective responses, contributing to their satisfaction and to our site’s performance.
- Register and cancel contracts and monitor contribution payments.
- Process healthcare claims: enter reimbursements, prepare cost estimates, and issue guarantees of coverage.
- Update and modify beneficiaries’ records (contracts, addresses, bank details, etc.).
- There is no prospecting or sales involved in this role.
You enjoy working in a team and have excellent interpersonal skills. You are attentive, customer-focused, dynamic, and enthusiastic about your work.
You are methodical, demonstrate rigor, organization, and responsiveness in your daily tasks. You care about meeting set objectives: processing quality, volumes, and deadlines.
For almost 80 years, Henner has been helping companies, professionals, and individuals with their health and social protection needs.As an independent international company, Henner has more than 2,000 employees and operates in 21 locations around the world. Every day, we support 64,000 companies and 2.5 million beneficiaries.
Our services bring together consulting, insurance brokerage, claims management, and medical expertise to provide the best support to our clients and their beneficiaries. Our commitment is reflected in our motto: "Here to Care." We are here when our clients, partners, and members need us, and we care for them as we would care for our own family.
Skills Required
- Fluent in Dutch (C1)
- Fluent in English (C1)
- Spanish language skills
- Experience or willingness to learn insurance administration and claims processing
- Excellent interpersonal and customer-focused communication (phone and email)
- Methodical, organized, rigorous, and responsive to meet quality, volume, and deadline targets
- Ability to update beneficiary records and manage contract administration (subscriptions, amendments, cancellations, payments)
What We Do
Founded in 1947, Henner is an independent international insurance group specializing in social protection and health insurance. The company provides tailored insurance solutions, including health insurance for expatriates and corporates, as well as life and disability coverage. It operates as a broker and third-party administrator, managing innovative health and life insurance plans for individuals, families, and companies worldwide.
