Job Description
Title Client Services Manager
Department Wholesale Client Services / Client Support
Location Tokyo Office
Reports To Head of Wholesale Client Services, Japan
Level Level 5
We have been helping our clients build better financial futures for over 50 years. We achieve this by working collaboratively and supporting one another across our global organization. Join our Client Services team and be part of a team supporting a critical business function.
About your team
Wholesale Client Services team primarily supports the retail channel. We manage the distribution and logistics of prospectuses and other materials, and respond to a wide range of inquiries from clients, including mutual fund distributors. Building strong, trust-based relationships with our distribution partners is key to driving business success.
About your role
KEY RESPONSIBILITIES
1. Client Services day to day operations
- Establish and maintain high-quality relationships with clients
- Leverage internal and external systems to ensure the accurate and timely distribution of prospectuses, marketing materials, annual/semi-annual reports, and monthly reports to a wide range of distributors
- Act as the primary point of contact for all client queries received through various channels (emails, calls, and notifications from Relationship Managers), take ownership, and ensure responses are provided within agreed timeframes
- Conduct final review of materials for end investors
- Collaborate with the Dalian support team and relevant internal departments to ensure smooth execution of processes
2. Client Services Related Projects
- Participate in and contribute to global and local client service-related projects
- Actively identifies opportunities to improve and streamline operational processes, including system development and optimization initiatives, while contributing to enhanced process visibility and continuous improvement
About you
ESSENTIAL QUALIFICATIONS & EXPERIENCE
- Strong knowledge of financial markets and the asset management industry with a minimum of 8+ years’ experience in the industry
- Native-level Japanese language skills, including strong business writing capabilities
- English communication skills (written and spoken), with the ability to work effectively with global teams, is considered as an advantage
- Collaborative team player with the ability to support colleagues as needed
- Demonstrates a positive and proactive approach to problem-solving
- Strong analytical and logical thinking, with excellent time management skills and attention to detail
- Client service experience covering Wholesale channel is an advantage
- Holding the Internal Control Manager qualification from JSDA is considered an advantage
Feel rewarded
For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.
For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.
Skills Required
- Minimum 8+ years' experience in financial markets and the asset management industry
- Native-level Japanese language skills, including strong business writing
- English communication skills (written and spoken)
- Collaborative team player with ability to support colleagues
- Positive and proactive approach to problem-solving
- Strong analytical and logical thinking, excellent time management, attention to detail
- Client service experience covering Wholesale channel
- Internal Control Manager qualification from JSDA
Fidelity International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fidelity International and has not been reviewed or approved by Fidelity International.
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Parental & Family Support — Family leave and carers’ support are emphasized via equalized paid parental leave globally and enhanced maternity/adoption policies. Inclusive provisions also cover carers’ leave and compassionate leave to support diverse family needs.
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Healthcare Strength — Healthcare benefits and private medical insurance are consistently highlighted as part of the core package across locations. Wellbeing resources, including an Employee Assistance Programme and menopause support, reinforce the depth of health coverage.
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Retirement Support — Pension and retirement savings are positioned as a strong element of the total package in multiple markets. Retirement design is frequently cited alongside paid time off and flexibility as part of a solid overall offer.
Fidelity International Insights
What We Do
Fidelity International offers investment solutions and services and retirement expertise to more than 2.5 million customers globally. As a privately held, purpose-driven company with a 50-year heritage, we think generationally and invest for the long term. Operating in more than 25 countries and with $739.9 billion* in total assets, our clients range from central banks, sovereign wealth funds, large corporates, financial institutions, insurers and wealth managers, to private individuals. Our Workplace & Personal Financial Health business provides individuals, advisers and employers with access to world-class investment choices, third-party solutions, administration services and pension guidance. Together with our Investment Solutions & Services business, we invest $567 billion on behalf of our clients. By combining our asset management expertise with our solutions for workplace and personal investing, we work together to build better financial futures. *Data as of 31 March 2021
