The Role
Manage a diverse client portfolio, build strong client relationships, lead and coach an accounts team, collaborate with directors and other departments, retain and grow client business, and ensure high-quality service delivery.
Summary Generated by Built In
At DJH, our team is at the heart of everything we achieve. And no matter how much we grow, looking after them will always be our #1 priority. We come in all shapes and sizes, with different qualities, experience and knowledge. Together, our differences create balance. And that is our superpower.
By joining DJH we’ll be with you at every step, as you grow and develop and build a fantastic career. Together, we’ll achieve great things.
Let's talk about the role
As Client Services Manager, you’ll be fully immersed with our experienced accounts team, working with directors to provide great advice to clients. Life will be fast paced, engaging, creative and rewarding.
It’s a great opportunity to develop and progress within a forward-thinking and fast-paced firm. You’ll:
- Manage and look after your own vibrant and diverse client portfolio.
- Cultivate long-lasting relationships becoming the go-to for clients.
- Lead a team, overseeing the production of the work to deliver a fantastic service.
- Work collaboratively with directors and other departments to support the overall delivery of services to your portfolio.
- Wow clients daily, getting to know their business to deliver a great experience.
- Contribute to our growth by retaining existing clients and building relationships with potential new clients.
- Coach and develop the accounts team and line reports.
Let's talk about you and your skills...
Hungry for a new challenge, you’ll:
- Be ACA / ACCA qualified.
- Have practice experience as a manager or assistant manager.
- Have worked with a range of clients, including owner-managed businesses.
- Be tech-savvy, with a knowledge of CCH desirable.
- Be a superb leader that energises those around you.
- Thrive in a collaborative and progressive environment.
- Love getting to know people and be a fantastic communicator.
Let's talk benefits...
Here’s a few reasons to come and join us, but you’ll find loads more once you get your feet under the table:
- Competitive salary
- Generous holiday allowance with an extra day off to celebrate your birthday
- Flexible hybrid working
- Volunteer day
- Tailored learning and development
- Company pension
- Health MOTs
- Mental health support
- A fully loaded wellbeing, social & community calendar.
Together we achieve great things for our team, clients, communities and the planet. You can read more about DJH here.
If this role with us as a Client Services Manager sounds good, then what’s stopping you? Apply today!
About
Born not so long ago in 2021, DJH was founded on a fantastic opportunity – the merger of two of Stoke-on-Trent’s leading firms. But since then, we’ve not looked back. We’ve gone from strength to strength, with more like-minded firms joining us on our mission to achieve great things. With offices across the UK and Ireland, we’re an experienced, Top 40 accountancy and business advisory group, who share the same values and ambitions, and most importantly, a passion for people. Our values run through everything that we do. We live them. We breathe them. By fostering a team-first culture based on honesty, passion, and ambition, we create long-lasting, trusted partnerships. We're also proud to be B Corp certified, a recognition that demonstrates our commitment to using our business as a force for good. From enhanced family-friendly policies to environmental improvements and community volunteer days, we're continuously working to make a positive impact for our team, clients, communities, and the planet. We’re on the hunt for brilliant people – individuals who aren’t just technically brilliant but also driven by a passion for finding innovative solutions and constantly pushing the boundaries to achieve great things together. Each of our team plays a vital role in shaping the culture of our business, helping us grow, evolve, and succeed together. As an equal opportunity employer, we embrace diversity and welcome candidates from all backgrounds to join us on this exciting journey.
Skills Required
- ACA / ACCA qualified
- Practice experience as a manager or assistant manager
- Experience working with a range of clients, including owner-managed businesses
- Tech-savvy with knowledge of CCH
- Strong leadership skills, able to energise and coach a team
- Excellent communication and client relationship skills
- Ability to work collaboratively in a progressive environment
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The Company
What We Do
DJH is an award-winning, B Corp certified accountancy and business advisory group with offices across the UK and Ireland, focused on delivering exceptional service and positive impact.
