Client Services Manager – Business Insurance
Our not-so-secret sauce.
Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Services Manager at MMA.
Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH).
A day in the life.
As our Client Services Manager on the Business Insurance team, you’ll provide leadership and supervision to the Business Insurance Service team, ensuring the retention and talent development of quality employees. Additionally, you will also be responsible for executing departmental initiatives in alignment with overall business strategies and objectives. Finally, you’ll assist with the development of colleagues by supporting training and quality assurance programs.
- Participate in the recruiting, hiring and onboarding of new colleagues.
- Monitor and address employee workload and capacity (book size, coverage hours, time off)
- Ensure compliance with corporate programs and policies, including PTO, attendance, travel and expense reimbursement.
- Engage in regular communications with employees through one-on-one sessions, team meetings and departmental initiatives.
- Work closely with staff to ensure agency management systems, files and operational procedures are followed and kept timely in accordance with MMA quality standards.
- Support colleague development by conducting annual performance and compensation reviews, developing personal development goals, and engaging in career paths discussions.
- Manage annual budgets and key performance indicators (KPIs) that reflect growth goals and business conditions and support strategic agency initiatives.
- Promote knowledge sharing among employees to address issues surrounding workflow, markets, products, legislative issues and best practices.
- Actively participate in ongoing leadership development training to enhance your management skills and stay up to date with latest leadership trends and best practices.
- Participate in local and regional workgroups to provide feedback on trends and challenges and communicate partnerships, strategies and opportunities back down to local office teams
Our future colleague.
We’d love to meet you if your professional track record includes these skills:
- 5+ years of leadership/management experience in the area of insurance, risk management or similar industry
- 5+ years of experience with business or commercial insurance
- Ability to use available resources to research regulatory issues and provide clear, concise and accurate information and guidance to clients
- Knowledge of technical underwriting
- Maintain a positive work atmosphere by acting and communicating in a manner that instills good working relationships with customers, clients, colleagues and management.
- Strong management and demonstrated team-building skills
- Establishes priorities and organizes time efficiently to ensure that tasks are completed to meet or exceed deadlines. Maintain a high level of integrity and confidentiality
These additional qualifications are a plus, but not required to apply:
- Bachelor’s degree in business, risk management or equivalent
- Property/Casualty license
We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.
Valuable benefits.
We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.
Some benefits included in this role are:
- Generous time off, including personal and volunteering
- Tuition reimbursement and professional development opportunities
- Hybrid work
- Charitable contribution match programs
- Stock purchase opportunities
To learn more about a career at MMA, check out our website or flip through our recruiting brochure.
Follow us on social media to meet our colleagues and see what makes us tick:
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Who you are is who we are.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.
Marsh and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
#LI-Hybrid
#MMABI
Skills Required
- 5+ years of leadership or management experience in insurance, risk management, or a similar industry
- 5+ years of business or commercial insurance experience
- Ability to research regulatory issues and provide clear, concise, accurate guidance to clients
- Knowledge of technical underwriting
- Strong management and team-building skills
- Effective communication and ability to maintain positive working relationships
- Ability to establish priorities, organize time efficiently, and meet deadlines
- High level of integrity and confidentiality
- Bachelor's degree in business, risk management, or equivalent
- Property and Casualty license
Marsh McLennan Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Marsh McLennan and has not been reviewed or approved by Marsh McLennan.
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Leave & Time Off Breadth — Leave offerings are described as generous, including sizable PTO, paid holidays, paid sick days, and additional time off such as paid volunteer time and “Summer days.” These time-off benefits are portrayed as a standout part of the overall rewards package.
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Healthcare Strength — Healthcare coverage is characterized as comprehensive, spanning medical, dental, and vision options, with additional supports like disability and life insurance and access to mental health resources and an EAP. The breadth of plan options is positioned as a core strength of the benefits package.
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Retirement Support — Retirement benefits are framed as solid, with 401(k) programs and employer matching frequently highlighted alongside other financial programs. Stock purchase options are also referenced as an additional wealth-building component of the total rewards mix.
Marsh McLennan Insights
What We Do
Marsh McLennan (NYSE: MMC) brings together nearly 78,000 experts in risk, strategy, and people across Marsh, Guy Carpenter, Mercer, and Oliver Wyman, serving clients in over 130 countries. Marsh enables enterprise worldwide by helping clients manage risks, transforming uncertainty into opportunity. Guy Carpenter helps clients grow profitably with reinsurance broking expertise, advisory services, and advanced analytics. Mercer helps organizations advance the health, wealth, and careers of their most vital asset — their people. Oliver Wyman’s expertise in strategy, operations, risk, and organization transformation changes what is possible for our clients, their industries, and society. Together, we combine a unique range of capabilities to help our clients solve problems, seize opportunities, and build lasting success in increasingly complex operating environments.
