As a Bilingual Client Services Executive (French Speaking), you’ll support clients across Canada and international markets, working closely with teams in Toronto, London, and APAC. Success in this role comes from being proactive, adaptable, and committed to continuous learning, especially in a fast-paced and evolving environment.
You’ll quickly build knowledge of financial markets and trading platforms while delivering a high standard of client service, while maintaining smooth day-to-day operations.
This is a entry-level position suited for someone early in their career who is motivated to learn and grow.
As a Client Services Executive, you’ll support clients across Canada and global markets, working closely with teams in Toronto, London, and APAC. You’ll play a key role in delivering exceptional client experiences and maintaining smooth day-to-day operations.
Respond to client inquiries via phone, email, live chat, and messaging in both French and English
Deliver timely, professional support and represent the brand positively
Build knowledge of financial markets, trading products, and internal systems
Guide clients on platform usage and product features
Work collaboratively with global teams across multiple time zones
Resolve issues efficiently or escalate where needed
Maintain accurate client records and meet KPI/SLA targets
Support client payment and account-related queries
Fully on-site (5 days/week in downtown Toronto office)
Typical shift from 10:00 AM to 6:00 PM
Flexibility required to work weekends (Saturday & Sunday) on a permanent basis
Bilingual: English + French (required)
Education or experience in financial services, trading, or a regulated environment
Strong communication and problem-solving skills
A self-starter with a strong ability to learn quickly and independently
Comfortable working in a fast-paced, changing environment
Genuine interest in financial markets and trading
Degree in Business, Finance, Economics, or related field (preferred)
Willingness and ability to complete:
UK agent assessment
Australian RG146 certification within the first 6 months
Commitment to ongoing learning and maintaining compliance standards
Competitive salary + bonus potential
15 days vacation + birthday leave
RRSP match + comprehensive health, dental & vision coverage
Access to LinkedIn Learning and structured development programs
Exposure to global teams and financial markets
Modern downtown Toronto office and team events
CMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.
Skills Required
- Bilingual English and French
- Education or experience in financial services, trading, or a regulated environment
- Strong communication and problem-solving skills
- Self-starter with ability to learn quickly and independently
- Willingness and ability to complete UK agent assessment
- Complete Australian RG146 certification within first 6 months
- Commitment to ongoing learning and maintaining compliance standards
- Comfortable working in a fast-paced, changing environment
- Willingness to work on-site 5 days/week in downtown Toronto
- Willingness to work permanent weekends (Saturday & Sunday)
- Degree in Business, Finance, Economics, or related field
What We Do
CMC Markets is a leading global provider of online trading and investing, with a comprehensive retail, professional and institutional offering. Established in 1989, headquartered in London and listed on the London Stock Exchange, we have offices in Australia, China, Singapore, and across Europe. Over 1m traders and investors* worldwide have access to our proprietary platforms, native mobile trading apps, and MetaTrader 4. Our clients can trade on a huge range of financial instruments through our award-winning spread betting, CFD and share trading platforms**. We provide transparent, competitive pricing, market insights, and dedicated, 24/5 customer service. *1.388 million unique user logins for the CMC Markets invest and CFD platforms globally, as at August 2023. **Awards include: No.1 Web Platform & No.1 Most Currency Pairs, ForexBrokers.com Awards 2023; Best Forex Broker, Good Money Guide Awards 2023; Best In-House Analysts, Professional Trader Awards 2023; CFD Provider of the Year, Investors' Chronicle/Financial Times Celebration of Investment Awards 2023; No.1 Platform Technology, ForexBrokers.com Awards 2022; Best Mobile Trading Platform, ADVFN International Financial Awards 2022. Disclaimer: Spread bets and CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 68% of retail investor accounts lose money when spread betting and/or trading CFDs with this provider. You should consider whether you understand how spread bets, CFDs, OTC options or any of our other products work and whether you can afford to take the high risk of losing your money. Professional clients: Countdowns carry risk to any capital invested. These products are not suitable for all investors. CMC does not endorse, control or take responsibility for any third party content on or linked to this account. Nothing in this material is (or should be considered to be) financial, investment or other advice on which reliance should be placed
