The Role
Manages a diverse client portfolio, builds long-term relationships, leads account teams, oversees service delivery, and supports complex assignments. Drives business development through client retention, account expansion, pitches, proposals, and new-business conversion. Coaches team members, improves service processes, and collaborates with directors and departments to deliver high-quality client outcomes. Requires ACA or ACCA qualification, accountancy practice experience, commercial acumen, leadership ability, and strong communication skills.
Summary Generated by Built In
At DJH, our people are our biggest asset. And no matter how much we grow, looking after our team will always be our #1 priority. We come in all shapes and sizes, with different qualities, experience and knowledge. Together, our differences create balance. And that is our superpower.
By joining DJH we’ll be with you at every step, as you grow and develop and build a fantastic career. Together, we’ll achieve great things.
Let’s talk about the role
As our Client Service Director, you’ll be fully immersed with our experienced accounts team in Manchester, working with directors to provide great advice to our clients. Life will be fast paced, engaging, creative and rewarding.
It’s a great opportunity to develop and progress within a forward-thinking and fast-paced firm. You’ll:
- Manage and look after your own vibrant and diverse client portfolio.
- Cultivate long-lasting relationships becoming the go-to for clients.
- Lead a team, overseeing the production of the work to deliver a fantastic service.
- Work closely with directors and other departments to support the overall delivery of services to your portfolio.
- Wow clients daily, getting to know their business to deliver great experience.
- Drive our growth by retaining and expanding existing clients, while getting out there to build relationships and win new client work.
- Take ownership of business development, spotting opportunities, leading pitches and proposals, and converting prospects into long-term clients.
- Undertaking larger, more complex assignments with the support of the wider Accounts team.
- Reviewing processes and implementing more efficient ways of service delivery.
- Coach and develop the accounts team and line reports.
Let’s talk about you and your skills…
We’re looking for a commercially minded leader who’s hungry to help drive our continued growth: someone who loves getting out there, building relationships and winning new clients. Whether you’re a Senior Client Manager ready to take your first step into a Director role, or a Director looking for your next big move, this is a huge opportunity to make your mark and build something great with us.
Hungry for a new challenge, you’ll:
Hungry for a new challenge, you’ll:
- Be ACA / ACCA qualified.
- Have practice experience as a Senior Manager / Director, or be a Senior Client Manager ready to step up.
- Have worked with a range, including owner-managed businesses.
- Be highly commercially minded, with a genuine appetite for winning more client work.
- Be tech-savvy, with knowledge of CCH is desirable.
- Be a superb leader that energises those around you.
- Thrive in a collaborative and progressive environment.
- Love getting to know people and be a fantastic communicator.
Let’s talk benefits…
Here’s a few reasons to come and join us, but you’ll find loads more once you get your feet under the table:
- Competitive salary
- Generous holiday allowance with an extra day off to celebrate your birthday
- Holiday purchase scheme
- Flexible hybrid working
- Salary-sacrifice car scheme
- Tailored learning and development
- Company pension
- Salary-sacrifice private medical scheme
- Access to a digital health and wellbeing app
- A fully loaded wellbeing, social & community calendar
You can read more about life at DJH here. If you’re ready for a new challenge, then what’s stopping you? Apply today!
About
Born not so long ago in 2021, DJH was founded on a fantastic opportunity – the merger of two of Stoke-on-Trent’s top firms. But since then, we’ve not looked back. We’ve gone from strength to strength, with more like-minded firms joining us on our mission to achieve great things. With offices across the UK and Ireland, we’re an experienced, Top 40 accountancy and business advisory group, with the same values and ambitions, and most importantly, a passion for people. Our values run through everything that we do. We live them. We breathe them. By fostering a team-first culture based on honesty, passion, and ambition, we create long-lasting, trusted partnerships. We're also proud to be B Corp certified, a recognition that demonstrates our commitment to using our business as a force for good. From enhanced family-friendly policies to environmental improvements and community volunteer days, we're continuously working to make a positive impact for our team, clients, communities, and the planet.We’re on the hunt for brilliant people – those who aren’t just technically brilliant but also motivated by a passion for finding innovative solutions and constantly pushing the boundaries to achieve great things. Each of our team plays a vital role in shaping the culture of our business, helping us grow, evolve, and succeed. As an equal opportunity employer, we embrace diversity and welcome candidates from all backgrounds to join us on this exciting journey.
Skills Required
- ACA or ACCA qualified
- Accountancy practice experience as a Senior Manager or Director, or experience as a Senior Client Manager ready to progress
- Experience working with a range of clients, including owner-managed businesses
- Commercially minded with an appetite for winning new client work
- Strong leadership skills
- Excellent communication and relationship-building skills
- Knowledge of CCH
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The Company
What We Do
DJH is an award-winning, B Corp certified accountancy and business advisory group with offices across the UK and Ireland, focused on delivering exceptional service and positive impact.
