The Role
Leads commercial strategy and profitable growth for strategic financial services accounts across EMEA. Owns account plans, executive relationships, forecasting, profitability, business reviews, and client escalations. Partners with delivery, technology, data, AI, marketing, and business development teams to expand engagements and deliver measurable outcomes. Requires strong financial services expertise, C-level stakeholder management, opportunity qualification, strategic planning, and experience leading complex global technology and business transformation programs.
Summary Generated by Built In
At CI&T, we help large enterprises transform the potential of AI into real business impact with AI Deployment, AI-native execution, and tech-integrated business solutions.
With 30 years of experience in technological transformation, we accelerate innovation with expertise in Agentic SDLC, Application modernization, Data & AI, Martech and Business strategy.
We are 8,000 CI&Ters across more than 25 countries, collaborating to build solutions with real impact. AI is already part of how we work, evolve, and innovate every day.
We're looking for a Senior Client Director to join our expanding EMEA region to act as the commercial leader of a portfolio of strategic client accounts in the financial services industry that is responsible for accelerating the profitable growth by expanding engagements, relationships & measurable business value.
This role will act as the CEO of the accounts, giving autonomy to grow & run the accounts by planning & executing the strategy to embed themselves by bringing together the technology strategy, delivery, data, AI, marketing, partnerships & new business.
This position will require you to be onsite in CI&T's London office/client's offices a minimum of 3 days a week, depending on client need.
The Key Responsibilities of this role are:
Own the Account Strategy
- Develop & execute strategic account growth plans aligned the the clients and CI&T's objectives
- Lead the client Strategy Group
- Act as commercial owner across a portfolio of strategic accounts
Drive the Commercial Growth
- Deliver 20%+ year on year growth across your accounts
- Lead commercial strategy & solutions
- Partner with the new business director around a shared growth plan
Build Executive Relationships
- Establish trusted relationships across C-Suite & senior stakeholders
- Lead business reviews, strategic governance & transformation discussions
- Develop deep client intelligence to shape long term engagements
Champion Delivery Excellence
- Own the overall commercial performance, forecasting and profitability on your portfolio
- Build efficient partnerships with the delivery leaders to ensure the programmes deliver measurable business outcomes
- Act as the escalation point for client engagements
Lead Collaboration
- Bring together CI&T's teams to build solutions to complex issues within the client
- Coordinate executive engagements and thought leadership
- Share market insights with the wider team
What we're looking for:
- Strong commercial experience within a technology consultancy or similar with a proven track record of growing accounts and delivering measurable year on year growth
- Expert in financial services industry & managed and grown financial services clients
- Confident in stakeholder management to C-level
- Expert in recognising opportunities, qualifying them and strategically planning accounts
- Ability to connect business insights to strategic growth
- Excellent presentation skills and object handling
- Experienced in working with nearshore and offshore delivery teams
- Can lead complex, global technology and business change for critical enterprise platforms
Collaboration is our superpower, diversity unites us, and excellence is our standard.
We value diverse identities and life experiences, fostering a diverse, inclusive, and safe work environment. We encourage applications from diverse and underrepresented groups to our job positions.
Skills Required
- Strong commercial experience within a technology consultancy or similar organization
- Proven track record of growing strategic accounts and delivering measurable year-over-year growth
- Expertise in the financial services industry
- Experience managing and growing financial services clients
- Confidence managing C-level stakeholders
- Expertise recognizing and qualifying opportunities and strategically planning accounts
- Ability to connect business insights to strategic growth
- Excellent presentation skills and object handling
- Experience working with nearshore and offshore delivery teams
- Ability to lead complex global technology and business change for critical enterprise platforms
- Ability to work onsite at the London office or client offices at least three days per week
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The Company
What We Do
CI&T is your end-to-end digital transformation partner. As a digital native, we bring a 27-year track record of accelerating business impact through complete and scalable digital solutions. With a global presence of 6,000+ professionals in strategy, research, data science, design and engineering, we unlock top-line growth, improve customer experience and drive operational efficiency.
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