At Leap Tools, we are building the world's most advanced solutions for the interior décor industry. With customers in 80+ countries, our clientele includes Fortune 500 companies such as Home Depot, local retailers such as Alexanian's, and everything in between. We have been recognized as one of the fastest-growing tech companies by Deloitte for multiple years in a row, and we are looking for ambitious challenge-seekers to fuel our momentum and help us create an iconic global tech company.
Our QFloors product is an industry-leading ERP software designed specifically for the flooring industry, transforming the way businesses manage their operations through innovative and user-friendly technology. We are customer-centric, focused, and committed to embracing innovation.
About You
The Client Services Consultant is a key member of our support team, responsible for delivering exceptional service to our customers. You’ll act as a frontline resource for clients, helping them resolve software issues, understand product features, and get the most value out of their QFloors system. You’ll also collaborate with other internal teams to ensure our customers receive fast, accurate, and helpful assistance.
This role is ideal for someone curious, resourceful, and passionate about helping others succeed.
What You'll Do:
- Develop a strong working knowledge of QFloors software products and support tools.
- Handle incoming customer phone calls, assess the nature of the issue, and assist or transfer to the appropriate department as needed.
- Review and assign incoming emails and support tickets to the correct internal teams to ensure timely responses.
- Assist customers by answering questions about QFloors features, functionality, and best practices.
- Troubleshoot software-related issues and walk customers through solutions.
- Complete supervisor-assigned tickets and tasks, which may involve research, documentation, testing, or special projects.
- Accurately document all customer interactions in the support system.
- Contribute to internal knowledge base and documentation efforts.
- Stay up to date on product changes and enhancements. Collaborate with team members to improve support processes and the overall customer experience.
Requirements:
- Excellent customer service skills with clear and professional verbal and written communication.
- Ability to manage a high-volume call and email queue with a calm, helpful demeanour.
- Strong writing and documentation skills with proper grammar and spelling.
- General computer literacy and proficiency in Microsoft Windows and Google Workspace.
- Quick learner with the ability to adapt to evolving procedures and apply new knowledge independently.
- Self-motivated, proactive, and dependable when working without direct supervision.
- Eagerness to learn and grow within the company.
- Prior experience in a customer support or client services role is a plus.
- Bookkeeping or accounting knowledge and/or experience is strongly preferred.
- Familiarity with the flooring industry or ERP software is helpful but not required.
About our culture:
- We're a remote-first company that encourages our employees to work from where they're most productive.
- We work in tight-knit teams to cultivate an ownership mentality.
- We cherish curiosity and an obsession with details because we know these details are invaluable over the long run.
- We're hyper-focused on our achievements and our ability to execute our promises. We act with urgency.
- We value work-life balance by offering generous time off
About our hiring process
Now: You upload your resume and complete a brief questionnaire.
Step 1: We arrange a video call with you to assess your abilities.
Step 2 or 3: You attend the second video interview soon after.
Step 3 or 4: You may meet one of the founders.
Week 4 or 5: You receive an offer.
Take the Leap. Apply now.
Our demo, in case you missed it: https://www.roomvo.com/rugdemo4r
Top Skills
What We Do
Our proprietary AR visualization platform removes the guesswork of choosing the right product. Together, we are changing the way people buy online and in stores - we deliver the solution that gets people clicking! Leap Tools is proud to work alongside global billion-dollar companies who trust us to supercharge their retail operations every day. Our partners, use our technology to enhance their consumer experience by giving consumers the ability to instantly see their vision come to life. By providing a more delightful and confident purchase decision for consumers, our partners experience a significant boost in sales cycle productivity including: 5x increase in e-commerce conversion rates 10% increase in overall website transactions Reductions up to 30 days or more for in-store sales At Leap Tools we focus on tackling the most challenging machine vision problems to provide our customers the tools they need to allow their customers to have their imagination realized. Check us out at www.leaptools.com and www.roomvo.com
