Jobs at Leap Tools

Manage the customer lifecycle for mid-market strategic accounts, focusing on customer health, retention, expansion, and adoption. Build trusted executive relationships, identify growth opportunities, advocate for customers internally, maintain accurate customer success records, and collaborate with Product, Sales, and Leadership. The role also includes mentoring Customer Success teammates and managing technically complex customer processes.

Lead product marketing and go-to-market expansion into the furniture segment. Responsibilities include orchestrating launches, analyzing competitors and industry trends, building industry relationships, conducting customer interviews, developing strategic messaging and sales enablement, partnering with Product on roadmap priorities, and tracking adoption and revenue KPIs. The role requires strong B2B SaaS GTM execution, storytelling, networking, tactical agility, and adaptability; furniture, home decor, flooring, or real estate experience is preferred.

Own end-to-end migration of business domains from a legacy desktop ERP to a modern web ERP. Design data models, APIs, tenant isolation, cutover and rollback plans; execute safe live-data migrations; maintain production reliability; review backend and frontend code; collaborate with Product; mentor engineers; and occasionally modify legacy C++ code.

Build and maintain end-to-end ERP features across Django backend services and Next.js frontend applications. Develop models, APIs, database migrations, tenant isolation, and row-level security; understand legacy C++ desktop behavior; write tests, monitor production releases, conduct code reviews, and collaborate with senior and junior engineers. The role requires independent delivery, strong communication, attention to quality, and a focus on reliable, performant systems.

Finance Manager reporting to the Controller, responsible for monthly and annual close activities, journal entries, reconciliations, revenue and deferred revenue accounting, sales tax filings, financial reporting, year-end support, and process improvements. The role reviews junior accountants’ work, coaches team members, manages deadlines, supports budgeting and forecasting, and helps develop accounting processes for business growth.

Own the definition and launch of a greenfield iOS and Android consumer app. Develop product concepts, write specifications, coordinate engineering delivery, define success metrics, and use data, experimentation, and user feedback to guide decisions. Apply computer vision and AI capabilities to create polished, intuitive consumer experiences while collaborating closely with engineering and cross-functional teams.

Leads a team of Customer Success Managers serving mid-market customers, growing retention and revenue, supporting escalations, and improving customer experiences. The role requires coaching CSMs, developing customer growth strategies, documenting technical solutions, representing customer needs internally, analyzing performance data, and partnering with Product, Sales, and Leadership. Candidates should have customer success or account management experience, strong leadership and communication skills, SaaS familiarity, and proficiency with Google Workspace and Salesforce.

Leads a team of Customer Success Managers serving mid-market customers. Responsibilities include growing and retaining accounts, increasing revenue retention, supporting technical customer needs, representing customer feedback internally, documenting solutions, improving customer experiences, coaching CSMs, and managing escalations.

Own bespoke client projects end to end, from scoping and API design through UI, backend development, release, and production support. Build polished interactive tools, generative AI products, and client-embedded experiences using modern full-stack technologies. Collaborate closely with designers, improve reusable products, establish safe AI-assisted development practices, and contribute through code review, mentoring, documentation, hiring, and technical leadership.

Build and maintain production systems, engineering tools, CI/CD and release automation, testing infrastructure, and foundational engineering platforms. Investigate scalability bottlenecks and production incidents, automate system administration and integrations, and collaborate with QA and development teams. Provide mentorship, share knowledge, capture requirements, and improve engineering processes across the company.

Manage the post-onboarding lifecycle for SMB customers across LATAM, focusing on customer health, retention, expansion, and adoption. Build trusted relationships, engage C-suite stakeholders, identify growth opportunities, document customer needs, maintain accurate records in customer success software, and advocate internally for product and service improvements. Collaborate with sales, product, leadership, and customer success teams to deliver strong customer experiences.

Manage the post-onboarding lifecycle for SMB SaaS customers, owning customer health, retention, expansion, and advocacy. Build trusted relationships, identify growth opportunities, maintain accurate customer records in Salesforce, communicate customer needs internally, and collaborate across teams to improve customer experience. The role requires B2B account management experience, technical aptitude, executive communication, strong organization, and proficiency with Google Workspace and Salesforce.

Own the definition and launch of a greenfield iOS and Android consumer app. Develop product strategy, write specifications, coordinate engineering delivery, define success metrics, and use data, A/B testing, and user feedback to guide decisions. The role combines strong UI/UX judgment with computer vision and AI capabilities to create a polished consumer experience.

Manage the post-onboarding lifecycle for SMB customers, focusing on customer health, retention, expansion, and product adoption. Build trusted customer relationships, identify growth opportunities, advocate for customer needs internally, maintain accurate success records, and collaborate cross-functionally to improve customer experiences. The role requires managing a book of business, engaging technical and executive stakeholders, and prioritizing multiple competing demands in a remote-first SaaS environment.

Manage the post-onboarding lifecycle for SMB SaaS customers across LATAM. Responsibilities include owning customer health, retention, and expansion metrics; building trusted customer relationships; identifying growth opportunities; advocating for customer needs internally; maintaining accurate records in customer success software; and collaborating with product, sales, and leadership teams to improve customer experiences.

Support 100–150 customers by helping them build websites through the CMS, providing product training, tailored recommendations, troubleshooting, and strategic consultations. Gather customer insights to influence the product roadmap, improve web-team processes, support new business through demos, and maintain client relationships via email and phone. Represent the company at select industry events and collaborate cross-functionally with development, marketing, and customer success teams.

Lead the architecture and evolution of scalable ETL and data-processing systems for customer product catalogs. Design reliable distributed systems, improve throughput and latency, strengthen fault tolerance and observability, and guide technical direction across teams. Mentor senior engineers, conduct architecture reviews, lead cross-functional initiatives, influence hiring and onboarding, and help shape the engineering organization’s long-term technical vision.

Lead the architecture and development of a greenfield iOS and Android consumer application from concept through launch and scale. Make foundational decisions across React Native, Expo, and native platforms; build polished, performant mobile experiences; establish engineering standards and release processes; integrate backend, computer vision, and AI capabilities; and mentor engineers while partnering with Product and Design.

Design UI and UX flows, improve design systems, maintain design integrity through product launches, and use data, user research, and A/B testing to refine experiences. Collaborate with engineering, product, marketing, sales, and customer success teams to create accessible, high-quality product designs and continuously iterate based on stakeholder and user feedback.

Manage customer visualizer integrations throughout their lifecycle, coordinating with Professional Services and internal teams to deliver technical solutions on time. Design maintainable visualization implementations, provide technical guidance to Customer Success, Sales, and Product teams, and help maintain processes, templates, and documentation. The role requires strong organization, communication, familiarity with web technologies and scripting, and proficiency with Google Workspace.