Jobs at Leap Tools

Manage mid-market customer lifecycle to drive retention, health, and expansion. Act as trusted advisor, mentor teammates, liaise with Product/Sales, maintain records, and proactively engage customers to maximize platform value.

Manage the post-onboarding lifecycle for an SMB book, driving customer health, retention, and expansion. Act as a trusted advisor, engage customers routinely to identify priorities and expansion opportunities, document requests/issues, maintain records in Customer Success software, and collaborate with product, sales, and leadership to improve the customer experience.

Manage post-onboarding lifecycle for an SMB book of business, drive customer health, retention and expansion, act as customer advocate, collaborate cross-functionally, maintain CS records, and routinely engage customers to maximize platform value.

As a UI/UX Designer, you will create innovative product design experiences using Figma, collaborate with cross-functional teams, and refine designs based on data-driven insights to enhance user experience.

Build and maintain production-scale infrastructure and automation: CI/CD, release automation, testing environments, monitoring and incident response. Improve scalability, tooling, and developer workflows; collaborate with engineers and QA and mentor peers to raise engineering infrastructure quality.

Develop scalable front-end and back-end features for a consumer-facing 3D/AR product using computer vision. Collaborate with product and design, own systems lifecycle, ensure performance and quality, unblock partners, and continuously learn and improve.

Build scalable, high-performance front-end experiences using React/Next.js and Three.js, collaborate with product and design, own systems, integrate computer vision, and deliver polished UX for customers.

The role involves developing backend services using Python and Django, ensuring high availability and performance, and leveraging computer vision technology for 3D experiences in home decor.

Lead and coach a team of Customer Success Managers for mid-market accounts to drive retention, revenue growth, and high customer satisfaction. Serve as customer advocate across Product, Sales, and Leadership, document technical solutions, support escalations, and implement process improvements.

Own specific product segments and features, gather customer and stakeholder requirements, write product specifications, coordinate development lifecycle with engineering, use data and A/B tests to inform decisions, and champion user experience while building technical understanding to drive product growth.

Lead a suite of products for independent retailers: research user needs, define strategy and product specs, coordinate development with engineering, drive adoption, use data and A/B testing, and maintain high quality and customer-facing relationships.

Lead product strategy and execution for a suite targeting independent retailers. Work with customers and internal teams to identify needs, write product specs, coordinate development, use data and A/B tests, and discuss technical design decisions with engineering to drive adoption and quality.

Lead full-stack development of scalable, high-performance front-end and back-end systems using 3D/computer-vision tech. Drive architecture, mentor engineers, own key front-end systems, and deliver features from design to launch while collaborating with internal and external partners.

Manage revenue operations processes, optimize cross-functional sales tools, enhance Salesforce functionalities, and support customer acquisition while providing training and support to revenue teams.

The Business Development Representative is responsible for prospecting, qualifying, and generating leads to build a pipeline for Account Executives, collaborating with marketing and sales, and reaching revenue targets through outbound prospecting.

Manage revenue operations processes, enhance Salesforce workflows, drive performance improvements, and support sales and marketing initiatives while handling CRM data management and team communication.

The Product Marketing Manager will lead the go-to-market strategy for the furniture segment, enhancing market traction through strategic messaging, industry analysis, and relationship building. Responsibilities include orchestrating product launches, analyzing industry trends, and enabling sales with tailored tools to drive revenue growth.

As a Technical Project Manager, you will manage visualizer integrations, collaborate with various teams, and ensure timely delivery of exceptional customer experiences.