Client Services Consultant II

Description and Requirements
Versant Vision Service Team
Role Value Proposition:
Develop strong external and internal relationships to achieve client satisfaction, revenue objectives for existing customers in an assigned segmentation and geography of Business. Manage, retain and grow assigned book of business, including regional and large high profile and complex clients, to achieve individual and corporate goals. Internal liaison to implementation and operations areas for clients. Coordinate introduction/orientation/implementation meetings with internal business partners when applicable for new/existing groups. Act as the account project lead in achieving business and client objectives.
Key Responsibilities:
• Provide strategic leadership and solution-based support to expand and maintain business relationships with existing regional, large and complex accounts.
• Demonstrate individual ownership and accountability in development of client and broker relationships.
• Communicate effectively, consistently and frequently with assigned client base. Continuously working to improve customer loyalty.
• Ongoing liaison/consultant through meetings, plan reviews, care calling, etc. in accordance with Client Service guidelines to ensure client loyalty, retention and satisfaction.
• Ability to effectively manage high profile and complex clients in a book of business encompassing $15,000,000 to $80,000,000 in revenue.
• Meet all assigned revenue, client retention and profitability goals
• Notify Manager of potential growth opportunities as well as escalated client concerns, continued negative feedback or red flags within assigned book of business.
• Develop and Present renewal strategies and recommendations and coordinate implementations for renewals, benefit changes and unit adds with Implementation and Contracting teams.
• Partner cohesively with the Sales Team to grow and expand business opportunities via in-group growth and new opportunities.
• Determine growth opportunities and benefit design, coordinate proposal and finalize sale, as well as, group communication needs (summary plan descriptions, provider lists, etc.) and benefit fair needs and expectations.
• Strong ability to influence buying decisions with C-Suite decision-makers.
• Review and assure that client receives all requested reports, satisfaction results and performance guarantees within the timeframe requested.
• Inform senior management of market trends that affect the management of assigned book of business.
Essential Business Experience and Technical Skills:
Required:

• 5+ years' experience in account or client management
• Health plan, carrier, broker or insurance background
• Well-versed in employee benefits
• Solid understanding of underwriting principles
• Current life/health license - or must obtain within 90 days
• Polished presentation and speaking skills
• Independent worker, flexible, able to manage competing priorities effectively
• Ability to influence client buying decisions

Preferred:

• Preferred Bachelor's degree in related field or equivalent experience
• Consulting or broker background
• Sales or AE experience
• Underwriter or enrolled actuary
• CEBS, NAHU, MAAA, CISR, or other industry-related credentials
• Strong understanding of employee benefits principles and regulations

The salary range for applicants for this position is $55,600 - $93,600.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
$55,600 - $93,600