Description and Requirements
Job Summary: Act as a single point of service as a DIGI Client Services Consultant I. Participation in client facing activities to resolve customer issues with a sense of urgency while providing a consistent customer service experience. Works closely with sales partners and other internal partners to contribute to the long-term persistency and profitability of the Client Service Consultant in DIGI as part of National Account Operations . Will manage all aspects of account management to develop strong working relationships and foster a sense of trust and confidence in MetLife.
Functional Responsibilities:
- Provides effective single point of service for all cases managed and owned by the Client Service Consultants (CSC). CSCs are required to build strong working relationships by demonstrating accountability as the subject matter expert.
- Familiarity with the group's plan design, case structure, and the expectations of group, enabling them to provide a consistent customer service experience.
- Develop an understanding of the benefit needs of customer, work as their advocate with Sales and other partners to meet their needs, participate in conference calls/meetings with internal/external partners as necessary.
- Handles issues of moderate to high complexity independently.
- Ensures customer issues are resolved with a once and done approach where possible, or refers the concern to appropriate party for accurate and timely resolution.
- Ensure appropriate follow through on all open customer inquiries.
- Support ongoing and enhanced usage of key service features and reports to promote client education and satisfaction.
- Conducts operational reporting responsibilities with minimal oversight.
- Participates in special projects and training as assigned or required. Performs other related duties as assigned or required.
Essential Business Experience and Technical Skills: - High School Degree or equivalent required; Bachelor's degree or higher preferred.
- 2-3 years customer service experience
- Group Benefits, Insurance product experience a plus
- Ability to handle large or high-volume accounts
- Ability to multi-task effectively while prioritizing tasks and effectively managing their time.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
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What the Team is Saying
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What We Do
Named one of Fortune’s “World’s Most Admired Companies,” MetLife is leading the global transformation of an industry we’ve defined for more than 150 years. At MetLife, every innovation and line of code is a lifeline for our customers and their families—from victims of natural disasters to people living with disabilities and beyond. With operations in more than 40 markets and leading positions across the globe, MetLife’s building a workforce of diverse and empowered voices that all belong. Join our remarkable journey—one in which you help write the next century of innovation in financial services—because with MetLife, making the world a better place is All Together Possible.
Why Work With Us
At MetLife, you’ll be working for a company whose purpose is to help customers throughout their life’s journey, and often in their most critical time of need. You’ll be a part of developing leading-edge platforms that will have a lasting impact on the lives and well-being of tens of millions of customers.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
MetLife's current workplace policies classify roles as Office, Hybrid or Virtual based on the nature of work, encouraging new ways of working together
