The Client Billing Specialist will work two-fold with external customers and internal colleagues to provide information as it relates to customers contracts and invoices. Will work to ensure timeliness of billing/receivables, accuracy of administering contract terms as well as any potential non-payment/collections issues that may arise. This position manages inquiries from clients and ensures they are addressed timely and accurately. The role will support many other departments in the organization as needed to resolve any customer concerns.
DUTIES & RESPONSIBILITIES
• Respond to internal colleagues providing details and data regarding client contract information
• Review and communicate to client requests and questions in regard to their unique contracts and client bills
• Demonstrated ability to think strategically, identify and solve difficult business problems
• Ability to gather and analyze data and draw logical conclusions
• Executing daily/weekly/monthly billing cycle activities including invoice processing, utilization reports, revisions, quality assurance checks to ensure compliance with client’s contracted agreement
• Responsible for collections of unpaid receivables as needed
• Partner with Management to resolve client issues
• Follow all internal controls and processes while assisting in month-end and other periodic close reconciliations
• Review monthly reports, collections and variance reports collaborating with finance to take necessary action for correction.
• Assist with training and mentorship of new team members
• Account management of top tier clients, high risk clients
• Additional support and quality checks for key accounts and new program roll outs
• System Expert / IT Testing Support
• Perform other related duties and responsibilities as assigned by Manager.
EDUCATION & EXPERIENCE
• Bachelor’s/Associate’s degree in related field and preferred experience in accounting, accounts receivable, or a combination of education and experience.
• 2-3 years of customer service experience in a high-end service industry
• Strong computer and software skills, including Microsoft Office Suite Applications (Excel, Outlook, etc.)
• Strong documentation skills
• Ability to prioritize and handle multiple inquiries/requests quickly
• Working proficiency with Oracle suite is preferred.
REQUIRED SKILLS & QUALIFICATIONS
• Must possess the legal ability to work in the United States
• Ability to interface successfully with all levels of professionals and company leadership
• Works effectively and cooperatively with others; establishing and maintaining good working relationships
• Desire to work in an autonomous role knowing all the while among a strong supportive team of colleagues and management
• Ability to respond calmly, and handle customer demands
• Keeps up with current developments and trends in areas of expertise
• Good problem-solving skills
• Ability to work both independently and in a team environment
• System oriented
• Deadline driven
• Organized
• Ability to respond calmly, and handle customer demands
ENVIRONMENT
• This role is onsite
#LI-MM1
Skills Required
- Bachelor's or Associate's degree in a related field (or combination of education and experience)
- 2-3 years customer service experience in a high-end service industry
- Experience in accounting or accounts receivable (billing, reconciliations, collections)
- Strong computer and software skills, including Microsoft Office Suite (Excel, Outlook)
- Strong documentation and data analysis skills; ability to gather and draw logical conclusions
- Ability to prioritize and handle multiple inquiries/requests quickly; deadline driven and organized
- Working proficiency with Oracle suite
- Experience with invoice processing, utilization reports, QA checks, and month-end reconciliations
- Experience managing collections and resolving non-payment issues
- Ability to interface with all professional levels and company leadership
- System oriented with ability to support IT testing
- Must possess legal ability to work in the United States
- Ability to respond calmly to customer demands and work independently or in a team
What We Do
Flexjet first entered the fractional jet ownership market in 1995. Flexjet offers fractional jet ownership and leasing. Flexjet’s fractional aircraft program is the first in the world to be recognized as achieving the Air Charter Safety Foundation’s Industry Audit Standard, is the first and only company to be honored with 21 FAA Diamond Awards for Excellence, upholds an ARG/US Platinum Safety Rating and is IS-BAO compliant at Level 2. Flexjet’s fractional program fields an exclusive array of business aircraft—some of the youngest in the fractional jet industry, with an average age of approximately six years. In 2015, Flexjet introduced Red Label by Flexjet, which features the youngest fleet in the industry, flight crews dedicated to a single aircraft and the LXi Cabin Collection of interiors. To date there are more than 40 different interior designs across its fleet, which includes the Embraer Phenom 300, Challenger 350, the Embraer Legacy 450 and Praetor 500, Global Express, the Gulfstream G450, G500, G650 and G700, and the Aerion AS2 supersonic business jets. Flexjet is a member of the Directional Aviation family of companies. For more details on innovative programs and flexible offerings, visit www.flexjet.com or follow us on Twitter @Flexjet and on Instagram @FlexjetLLC.
