Client Services Associate – Hospitality/Events

DEPARTMENT OVERVIEW:

The Boston Red Sox Client Services department oversees the managing all of Fenway Park’s premium season ticket members, spanning three different premium clubs at the park. The Client Services team works to build relationships with clients through various interactions during games & special events and by providing exclusive experiences.

POSITION OVERVIEW:

The Boston Red Sox Client Services department is seeking a hospitality-focused individual to help create extraordinary experiences at Fenway Park. This position will play a key part in assisting club managers in providing unmatched hospitality to enhance member experiences and relationships. This position will play a key part in assisting club managers in providing unmatched hospitality to enhance member experiences and relationship and will offer a blend of both game day and office responsibilities.

RESPONSIBILITIES:

• Assist with the planning and execution of various Premium Membership special events: batting practice, cocktail parties, pre-game experiences, etc. This includes, but is not limited to, coordinating ticket distribution, check-in for events, assisting Red Sox Legends, and handling all photography needs.
• Develop unique experiences driven by a genuine passion for hospitality, aligning with the overarching goals of the Client Services department.
• Prepare all club spaces for games & special events by following the guided checklist for each club location.
• Assist with all activations associated with the Client Services’ Family Day program.
• Schedule and facilitate all trophy & mascot visits for the department.
• Assist with uploading and organizing photos taken during games and activities.
• Assist with organizing homestand client entertainment budget.
• Contribute to the daily client amenity fulfillment and tracking.

CHARACTERISTICS/QUALIFICATIONS:

• Ability to commit to the November 2024 - November 2025 timeline.
• Bachelor’s Degree in hospitality, business or marketing-related fields preferred.
• Innovative, process-oriented and well-organized.
• Passionate and committed to providing a high standard of customer service.
• Experience with Salesforce or a CRM-based platform is preferred. Qualtrics and ProVenue or ticket based program is a plus.
• Ability to commit to a minimum of 35 hours a week throughout the year-long position (including nights, weekends and holidays).

At the Boston Red Sox and Fenway Sports Management, we go beyond embracing diversity. We’re committed to living by our values, strengthening our community, and creating a workplace where people genuinely feel like they belong. 

Too often, job seekers don’t apply to positions because they don’t meet every qualification. If you love this role and are great at what you do, we encourage you to apply. Your unique skills and experiences might just be what we’ve been looking for.

Prospective employees will receive consideration without discrimination based on race, religious creed, color, sex, age, national origin, handicap, disability, military/veteran status, ancestry, sexual orientation, gender identity/expression or protected genetic information.