Client Services Associate, Communications

RESPONSIBILITIES:

• Build all Client Service email campaigns within our Constant Contact platform.
• Manage communications efforts through our client membership portal, The Clubhouse.
• Take the lead in creating our Homestand Report which details the happenings within the premium world during each homestand.
• Work within our Salesforce platform to develop daily reports, including our day of game. report, which enables our team to provide a targeted premium experience.
• Manage the process of printing game notes and scorecards to be displayed in the clubs before and throughout games.
• Handle a majority of all ticket-based duties during games, including but not limited to, Red Sox Foundation donations and various other ticket-related issues.
• Assist in the planning of all premium member communications for events (Season Ticket Holder Batting Practice, Milestone Dinners, Cocktail Parties, Premium Member of the Game, Family Day etc.).
• Service clients during games as needed, helping drive long-term relationships.
• Participate in shared duties with other associates, which include managing our club inboxes, phone lines and client amenity requests.

CHARACTERISTICS/QUALIFICATIONS:

• Ability to commit to the May 2026 - May 2027 timeline
• Ability to commit to a minimum of 35 hours a week throughout the year-long position.
• Bachelor’s degree in hospitality, communications, business or marketing-related fields preferred.
• Innovative, process-oriented and well-organized.
• Passionate and committed to providing a high standard of customer service.
• Experience with Constant Contact or related email platforms.
• Experience with Salesforce or a CRM based platform preferred. Qualtrics and ProVenue or ticket based program is preferred.
• Ability to work extended hours including nights, weekends and holidays.