Client Services Assistant

Posted 5 Days Ago
Be an Early Applicant
Boston, MA, USA
In-Office
75K-85K Annually
Mid level
Legal Tech
The Role
Supports daily reception and client services operations for a law firm office. Responsibilities include answering and routing calls, tracking visitors, assigning offices, reserving conference rooms, coordinating meeting needs, and providing administrative assistance with expenses, mailings, files, travel, scheduling, pre-bills, and check requests. The role requires accurate multitasking, professional communication, strong customer service, and five-day in-office availability with overtime flexibility.
Summary Generated by Built In
Boston, MassachusettsJob Description

We are seeking to hire a Client Services Assistant to support Pillsbury's Boston office. This position will report to Regional Director of Administration and Regional Senior Manager HR/Recruiting for the NY, Florida, Boston and Middle East offices.

Primary Responsibilities:

  • The CSA is expected to ensure the smooth daily operations of the CSA main reception desk which include, but are not limited to, providing exceptional client service.

  • Ensuring that all calls are answered at the main reception desk and routed appropriately.

  • Keeping track of all visitors, assigning offices to visiting attorneys, reserving conference rooms for meetings and associated needs for the meetings (i.e. food, technology, supplies).

  • In addition, this role will provide administrative support on an as needed basis which includes, but not limited to, preparing expense reports, check requests, new business memos, preparing mailings and binders, editing pre-bills, maintaining electronic files, assisting with travel arrangements and scheduling meetings.

Qualifications:

  • The candidate must have 3+ years of experience working in a professional services environment.

  • The successful candidate must have strong administrative and interpersonal skills; ability to handle a high-volume desk with extreme accuracy and attention to detail; strong proofreading and solid computer skills are essential.

  • The successful candidate will be a positive self-starter, possess excellent communication/interpersonal skills (both written and oral), a strong work ethic, professional demeanor and attire/appearance are a must, along with an adeptness to handle difficult situations tactfully.

  • Ability to demonstrate initiative and can successfully multi-task and prioritize handling the workload at a very fast pace.

  • The candidate must be able to work well with all levels of staff, attorneys and departments and possess a "can-do"/positive attitude; a team player and can adapt to changing technologies and procedures.

  • The successful candidate will work a 40-hour work week and will be required to be in office 5 days a week. Overtime flexibility required.

  • Candidate must be proficient in MS Office, Excel and Power Point. BA/BS degree preferred or equivalent in experience.

  • May be asked to perform other tasks not mentioned above.

The expected salary range for this position is $75,000 - $85,000.  Final compensation will be determined based on several factors, including but not limited to, relevant experience, qualifications, skill set, and geographic location.

Pillsbury Winthrop Shaw Pittman LLP is an Equal Opportunity Employer.

If you require an accommodation in order to apply for a position, please contact us at [email protected].

Skills Required

  • 3+ years of experience working in a professional services environment
  • Strong administrative and interpersonal skills
  • Ability to handle a high-volume desk with accuracy and attention to detail
  • Strong proofreading skills
  • Solid computer skills
  • Excellent written and oral communication skills
  • Professional demeanor and attire/appearance
  • Ability to handle difficult situations tactfully
  • Ability to multitask, prioritize, and work at a fast pace
  • Ability to work effectively with staff, attorneys, and departments
  • Ability to adapt to changing technologies and procedures
  • Proficiency in Microsoft Office, Excel, and PowerPoint
  • Availability to work 40 hours per week in the office five days per week
  • Overtime flexibility
  • BA/BS degree or equivalent experience
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The Company
HQ: New York, NY
1,896 Employees

What We Do

Pillsbury Winthrop Shaw Pittman LLP is an international law firm with a particular focus on the technology & media, energy, financial services, and real estate & construction sectors. Recognized by legal research firm BTI Consulting as one of the top 20 firms for client service, Pillsbury and its lawyers are highly regarded for their forward-thinking approach, their enthusiasm for collaborating across disciplines and their authoritative commercial awareness. To learn more, visit pillsburylaw.com. To join the Pillsbury Network LinkedIn group for current and alumni attorneys and staff, go to http://www.linkedin.com/groups?gid=1043837 Comment policy for this page: We reserve the right to remove any post that we deem offensive, inappropriate, or irrelevant to the purpose of this site.

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