We are seeking a highly organised, professional, and service-oriented Client Services Assistant to join our Shenzhen office. This role is pivotal in ensuring a seamless front-of-house experience while supporting office operations, facilities management, and administrative functions.
Acting as the first point of contact for clients and visitors, you will deliver a consistently high standard of service while helping to maintain an efficient and well-run office. The role combines reception duties with administrative and PA support, contributing to the smooth day-to-day operation of the office.
The successful candidate will demonstrate strong attention to detail, a proactive and solutions-focused mindset, and the ability to work independently while collaborating effectively with the wider Business Operations team. The role also supports broader business needs and ensures compliance with workplace health and safety requirements.
Key Responsibilities:
Client Services & Reception
- Act as first point of contact for clients and visitors, delivering a professional front-of-house experience
- Manage meeting rooms, video conferencing, and hospitality arrangements
- Handle calls, enquiries, messages, and courier coordination
- Support meetings, events, and basic IT/AV setup
Facilities & Office Management
- Maintain office, reception, and meeting room standards
- Manage office supplies, pantry, and vendor coordination
- Support building access, security passes, and office maintenance
Health, Safety & Compliance
- Assist with health & safety compliance, risk assessments, and incident reporting
- Support business resilience and sustainability initiatives
Administration and PA support
- Provide administrative and PA support to lawyers and the office
- Assist with travel bookings, expenses, and document production
- Support matter administration, billing processes, and client engagement tasks
- Coordinate internal visitors and office-wide administrative activities
About you
- Previous experience in a reception, administration, or office support role
- Strong organisational skills and attention to detail
- Professional, client-focused communication style
- Proactive, reliable, and able to work independently
- IOSH Managing Safely qualification (or equivalent) preferred
- Confident using Microsoft Office; experience with office systems is a plus
Please note that we only accept CVs submitted via our career portal. All CVs submitted should be in English.
Skills Required
- Previous experience in a reception, administration, or office support role
- Strong organisational skills and attention to detail
- Professional, client-focused communication style
- Proactive, reliable, and able to work independently
- IOSH Managing Safely qualification (or equivalent)
- Confident using Microsoft Office
- Experience with office systems
What We Do
Pinsent Masons is a multinational law firm with a reputation for delivering high-quality legal advice rooted in its deep understanding of the sectors and geographies in which our clients operate. Our expertise is recognised globally. In recent years we have achieved more tier 1 rankings in The Legal 500 UK guide than any other firm, and been counted among the most innovative law firms in Europe and Asia Pacific by the Financial Times. With over 1,500 lawyers operating from 27 locations throughout Europe, Asia Pacific, the Middle East and Africa, we are well-placed to advise on complex multi-jurisdictional matters across a full range of legal disciplines. The firm has significant international credentials in the global energy, infrastructure, financial services, real estate and technology, science and industry sectors. Pinsent Masons looks at your business needs differently. This means we don't just apply lawyers to solve clients' problems; we deploy a wider range of professional disciplines, enabled by people, process and technology, to deliver a global professional service with law at its core.
