Client Services Analyst – Traded Deals
Location: Jacksonville, Florida
Salary: $50,000 - $60,000
Work Type: Hybrid Working
Position Summary
GLAS is an international provider of institutional debt administration services, serving lenders, borrowers, issuers, and advisers offering a global platform across Loan Agency and related services, Capital Markets and Restructuring.
GLAS’ vision is to be recognised as the best-in-class independent, non-creditor, conflict-free provider of institutional debt administration services, enabling global clients and counterparties to achieve successful outcomes on their transactions.
The business currently comprises c.500 employees who deliver a solution-based, innovative service, ensuring GLAS is the preferred global partner of choice. GLAS has a blue-chip customer base developed over many years; select clients include Apollo, Blackstone, CVC, Deutsche Bank and Goldman Sachs. GLAS has been recognised as the premier independent provider of loan agency and bond trustee services with a portfolio of over $800 billion assets across its global platform. The company is headquartered in London with offices in Paris, Frankfurt, Madrid, New York, New Jersey, Sydney, Melbourne, Brisbane, Singapore, Dubai, Hong Kong, Jacksonville, Milan and Rome.
The Role of Client Services Analyst
Client Services is responsible for managing and processing all operational aspects of GLAS client transactions within specific deadlines. Each team member has responsibility for a specific portfolio of traded Loans and is the primary operational contact for the Borrowers and Lenders on these transactions.
Key Responsibilities
- Support the execution of primary and secondary loan market trades.
- Coordinate the trade settlement process with counterparties, operations, and settlement teams.
- Review trade documentation, assignment agreements, and participation agreements for accuracy.
- Input trades into the Solvas loan platform, ensuring data integrity and accuracy.
- Utilize the ClearPar trading platform and Excel-based reporting tools.
Reporting & Administrative Support
- Assist with the preparation of weekly MIS reports.
- Respond to ad hoc requests from the trading team and senior management.
- Deal with audit requests in a timely and accurate manner.
Risk, Compliance & Escalation
- Ensure adherence to internal controls, compliance requirements, and regulatory guidelines.
- Conduct due diligence relating to potential fraud, money laundering, and both financial and reputational risks to GLAS.
- Escalate relevant matters promptly to the Team Leader and/or Managers.
Training & Development
- Train with Senior Client Services team members to gain an understanding of daily workflows, processes, and best practices.
Person Specification
- Bachelor’s degree or equivalent
- Willingness to learn and have an inquisitive nature
- Highly organized and adaptable with a “can do” positive attitude
- Self-motivation and effective time management
- Good written and verbal communication skills
- Ability to effectively manage priorities while balancing competing demands and deadlines
Benefits
- Base salary + bonus
- Hybrid working
- Long service award
- Employee Assistance Program (EAP)
- Career development and study support
- Good holiday entitlement
Our people are at the heart of GLAS's success. We are committed to attracting, developing and retaining talented individuals in an environment built on inclusivity, diversity and opportunity. We believe that diverse perspectives drive innovation, encourage meaningful discussion and help us deliver the best outcomes for our clients.
We are passionate about supporting our employees' career development and long-term success. Our culture is underpinned by our core values of Excellence, Client Centricity, Collaboration and Innovation, which guide the way we work, support our clients and achieve results together.
At GLAS, we are committed to creating an environment where everyone has the opportunity to contribute, develop and thrive, regardless of background or experience. We believe that fostering an inclusive workplace strengthens our business, our people and the service we provide to our clients
Skills Required
- Bachelor's degree or equivalent
- Willingness to learn and an inquisitive nature
- Highly organized and adaptable with a positive can-do attitude
- Self-motivation and effective time management
- Good written and verbal communication skills
- Ability to manage priorities while balancing competing demands and deadlines
What We Do
GLAS was established in 2011 as an independent provider of financial administration services. The company was originally created to provide the market a willing participant in complex loan restructuring transactions where many large institutions are reluctant to take swift and cooperative action without causing delays and generating large legal bills. Our experienced team of market professionals and the close involvement of management personnel allows us to smooth the progress of your transaction. Today, GLAS are recognised as the premier independent, non-creditor, conflict-free provider of loan agency and bond trustee services, focused on providing streamlined solutions to complex transactions with the ability to work on deals which may be in distress, pre- or post-restructuring or unusual in nature. Our Mission Our mission is to always strive to deliver professional expertise to our clients and their stakeholders so that they can achieve successful outcomes on their transactions. We will provide this through collaborative teamworking and delivery of solution based, innovative services. This will make GLAS their preferred go-to global partner of agency and trustee services. GLAS and its subsidiaries operate on one global platform with teams based in London, Manchester, Paris, Frankfurt, New York, New Jersey, Sydney, Brisbane and Singapore, ensuring 24/7 support. GLAS is a proud award winner of the ALT Credit European Services awards in 2016, 2017, 2018, 2019, 2020 and 2021.
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